陈豪在北京的ABC美国公司工作了几个月，从美籍华人Mary那里学到很多西方礼节。今天Mary有件重要的事要告诉陈豪，现在正在给他打电话。+ D0 y/ ^( d3 ~. v; w4 E7 ]
（Office ambience, telephone rings……）/ {) ^7 n- n& Q1 R0 W4 M7 _& L
（CH's Voice mail）: "This is Chen Hao. Leave a message."3 M. ~3 z. s& I* K, X
M：（After the beep）. Hi Chen Hao. This is Mary. Please call me back when you have a minute.0 y: \, w! J! P0 J
M：（CH passing by Mary's cubicle） Hey, Chen Hao. 来， 来， 来。 I'm looking for you. I just left a telephone message for you.& A0 x/ [7 p8 p! {- I/ C* K% @
C：找我？ 有事吗？0 U+ I, a, y' ]; E; x4 X5 r: i
M：有事。But let me tell you first that your telephone greeting sounds too abrupt.8 }2 I e& e+ V) B0 _
C：不够客气？What's wrong with:"I'm Chen Hao. Leave a message". 我觉得干脆利落，no nonsense.) S) b: x0 G" w8 y1 C
M：You know that other people will judge you by the greetings you recorded.
# n' z# F5 O X# Y8 UC：那你说该怎么说才有礼貌呀？
) l0 b3 s# ?! P/ T$ \7 sM：You should have offered a welcome like "Hello" first.1 s. m B3 W1 @$ Y, w" |+ e
C：噢，这不是很简单吗，加一个词就行了。对，这样听起来是比较客气。
% r2 D) N7 Q$ J, l3 ?M：你在录音里把自己的姓和名都说了，这很好。But you should have said, "Please leave a message." Saying "please" is a simple but necessary courtesy.
7 R( R: N# c$ ~' EC： OK, Mary, but I got to go, my boss is waiting for me……% O! E/ C; L3 k" o* I+ g! }
M：Hey Chen Hao, I have something to tell you……3 u8 X. D- ^/ e) }2 T% g
******
3 s* P3 ] ~. y* z3 t; sC：Hi Mary. Sorry I was in a hurry this morning. You have something to tell me?
1 X) F% A& t2 i6 s5 aM：I have good news. I am leaving ABC company and will start working next week for D&E Company in Beijing as the head of the Human Resources Department.
6 g' ]' y1 Q, t4 l) C& lC：Oh, congratulations! But…… it's bad for ME. 我要有问题问谁呀，能打电话给你吗？( S& `# f1 W, s
M：Sure. 不过，到了D&E我会经常出差的。* c+ m9 q! D3 Y8 i! X) k D6 l
C：那我怎么知道你出差了，什么时候才能跟你通话呀？. [5 M: G8 `, h7 m) R/ [* h
M：I will record a greeting that says I am away from the office, when I will return and who you can contact if you can't wait for my return. 陈豪，你出差的时候也应该这样做。* r: `% _6 W' e N
C：是啊，有的客户是有意见，说给我打了电话好几天都没有回音。看来，我得先把平时的greeting改成：“Hello, I'm Chen Hao. Please leave a message."
2 p9 E# x: ]- h& \) d2 g- lM：That's good! When you're away from office for a few days, re-record the greeting to tell! q) Q# z1 e* H8 e7 `* u
callers that you are away, when you will return and who they should contact in case they need immediate attention.2 R2 E2 e& t" O
C：Oh Mary, I am so happy for you, but I will miss you.
' C! v# v) `$ l+ y% p, m7 q7 y# ^M：Don't worry. We still can have lunch together! |
发表于 2012-8-14 19:12:39
