2012跟单员口语英语学习：接受索赔
接受索赔(Acceptance of Claims)句型１：to accept (entertain) a claim 接受索赔
例：我们遗憾地得知你方关于货物质量的意见，并准备接受索赔要求。
We are sorry to learn of your complaints about the quality of the goods and are prepared to accept your claim.
句型２：in settlement of 解决
例１．经调查此事，我们发现由于包装时箱号搞错而确实出现差错，现已安排立即运送替换货品以解决你方索赔要求。
On going into the matter we find that a mistake was indeed made in the packing through a confusion of numbers, and we have arranged for the replacement goods to be dispatched to you at once in settlement of your claim.
例２．虽然出货样与手边之原样相同，但我们仍愿意作出让步，减价１０％以解决此争端。
Though we find no difference between the shipping sample and the original sample in our hands, we will meet you half way by offering a discount of 10% in settlement of the dispute.
句型３．to be liable for…对负责
例：根据合同规定，我方对货物的损坏不负有责任，但是由于和你方的长期贸易关系，我们愿给２％的额外折扣。
According to the contract stipulations, we are not liable for the damage. But in view of our long business relation with you, we agree to the extra 2% discount on this occasion.
４．拒绝索赔(Rejection of Claims）
句型１．to be without foundation 没有根据
例：很遗憾我们不能受理你方索赔，它没有任何根据。
We regret we cannot entertain your claim, which is without any foundation.
句型２．to refer sth. to sb. 提交某人处理某事
例１．由于此批货已办理保险，你可以将此事提交保险公司或其在你地的代理人处理。
As the goods have been insured, you may refer the matter to the insurance company or their agents at your end.
例２．由于轮船公司对货物的损坏负责，我们的意见是你方应将索赔提交他们处理。
As the shipping company is liable for the damage, your claim, in our opinion, should be referred to them for settlement.
句型３：to repudiate one’s liability for sth. 拒绝对某事负责
例：由于缺乏证据，我们拒绝对你方索赔负责。
We must repudiate our liability for the claim on account of lack of evidence.
句型4．to settle by arbitration 通过仲裁来解决
例：这是我们所能做到的最大让步。如你方不同意接受我方建议，我们将通过仲裁来解决。
This is the maximum concession we can afford. Should you not agree to accept our proposal, we would like to settle by arbitration.
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