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[考试辅导] 柜台服务CustomerService

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发表于 2012-8-16 08:17:42 | 显示全部楼层 |阅读模式
  SALESMAN: Can I help you?
8 L/ E; x$ K9 d# w9 M  JOHN: Yes, I would like to buy a Walkman. Can you tell me about the models you have?
! M2 w2 o9 x8 u6 ?  SALESMAN: Well, we have a lot of models here.. ~, _' R7 {) e6 F0 Q
  Did you want to listen to CD’s or cassettes or the radio?: j1 Y8 ?9 U4 k2 N0 \% V
  JOHN: Mostly cassette tapes.
1 ~+ W$ {. L- N# U+ M  SALESMAN: Alright. There are several models you may want to look at.. H& }. S7 ~' I, C; o
  This Kregg portable cassette player is very good.
  C! k  j7 e0 D; a  JOHN: Kregg? I’ve never heard of that company.: Z( h& ?- |8 V: W4 H% W5 {, r; o
  SALESMAN: It’s a German company.
$ c4 p( k0 F/ V0 f; f! z9 G  This unit has auto-reverse, recording capability, and an AM/FM radio band.( J2 H7 O/ s) t( k. `
  It also has a built-in microphone.
* i8 V7 |$ A( ~" O3 a/ e5 Q& ~  JOHN: I suppose I don’t want that one then. I don’t like auto-reverse. It breaks too easily.
* i1 L2 O( P: W  SALESMAN: Really? Have you had an auto-reverse break before?
$ R( V, Z' W- k  JOHN: Yes, twice now. I think it’s too high-tech, and so it’s the first part that breaks.
& z( o1 m( c  k  SALESMAN: Hmm. You know, the problem might be dust. Did you clean the unit often?+ P  O2 j- F, H5 c' j* N
  JOHN: Well. No, I didn’t clean it.
+ }7 o( \3 Q( Z+ ~" X& y  But still, I only had the last one two months, and it broke. I don’t trust auto-reverse.
% |* B) z1 B* D. F  y2 `. l  SALESMAN: Alright. Well. We have many units without auto-reverse.
  `/ ]0 _/ @* Q% L  Here is a good unit. Very reliable.
3 s4 A# @7 \+ D( p  It has an AM/FM band, built-in microphone, recording capability, and no auto-reverse.
; u! v! ?$ q2 r: {; a+ y( y: s  JOHN: How much is it?
9 Z4 J' {0 r, X2 f" H  SALESMAN: This one sells for $39.99.! Q, P  X7 s5 a) e, k0 c
  JOHN: Can I test it out?' t, l, C$ L/ g, V; W9 K
  SALESMAN: Of course.
7 j8 h1 R9 }7 `) Y/ f3 b  JOHN: It sounds great. I’ll take it.. f) p0 d2 P' R. K# l
  SALESMAN: Fine. I think you’ll be happy with it. It’s a very good unit. Very reliable.
" ^! @% Q  u' b  I’ll go get you a new one in a box. I will be back in just a moment.
2 f3 A6 G2 g) k7 k" X) s. D: B) |# J  JOHN: Thanks.1 N/ K6 J, H( H$ |
  售货员:有什么我能帮忙的?
2 c( ]7 E3 `) f3 u7 [5 z  约翰:是的,我想要买一台随身听。你能告诉我你有什么样不同的款式吗?
" [0 j& A  d+ ^4 N  售货员:嗯,我们这里有很多款式。
/ o: H' u( Q# n! r: s  P  你想要听光盘或是录音带或是收音机?
& q2 M% q2 [8 c0 f- {0 z8 _& O. H  约翰:多数是录音带。- A7 c( ?6 n$ p7 C( F# [' y! d
  售货员:好的。这里有一些款式你可以看一看。( D0 T7 X* Q( C+ D' H
  这个克瑞格携带式录音机不错。" S% g: ~8 K0 A5 K& h$ V" @! F6 p
  约翰:克瑞格?我从来不曾听过那家公司。
% K( @: q1 L6 A  I$ ^: h$ R5 x5 t  售货员:这是一家德国公司。4 m/ d. a0 a6 y/ o3 n! W( P* X
  这一台有自动回带,录音功能,和接收AM/FM 波段的收音机。
) M  s( w. u2 ?$ e+ A! p0 a: L+ J" H  它还有内置的麦克风。
3 j5 l9 X2 Z9 g$ T* Q2 ]  约翰:我认为我不会要那台。我不喜欢自动回带装置。它太容易坏掉。8 F8 O* k( M1 f; @5 f
  售货员:真的吗?你的自动回带装置有坏过吗?
. k) g$ E! f6 ?* v" P3 ~  约翰:是的,两次了。我想是太高科技,所以就很容易坏。
8 D5 d$ t4 D8 |( A" q0 ]  售货员:嗯。你知道,这问题也许是有灰尘。你常清理随身听吗?0 e* E9 i7 _6 w
  约翰:嗯。没有,我没有清理它。& e% i6 M) `* l  ]
  但是,上一次我只用了两个月,它就坏了。我不相信自动回带装置。
8 E9 ]4 x4 d+ g% L& X$ c: a  售货员:好吧。嗯。我们有许多品牌是没有自动回带装置的。. X6 O9 b/ g! ~4 x/ p9 M
  这台很不错,可信度很高。2 t$ X# E* w( I; F+ Q5 t( x
  这台有接收 AM/FM波段的之收音机,内置的麦克风,录音功能,和没有自动回带装置。
& t7 F: ^- N6 \# ^) p  约翰:多少钱?" z( K1 E; G6 Y- @- A' b6 Y
  售货员:这一台价格是三十九美元九毛九。1 S3 n, |% l  p3 h+ P3 e1 w
  约翰:我可以试一下吗?6 i: E& k! W% W1 e: |' ?; w- u
  售货员:当然。
2 B; _- @, c. R/ P9 s  约翰:音质不错,我要了。+ w( y5 t9 }: D  a
  售货员:好。我想你一定会满意的。这台很不错。可信度很高。
, d7 b8 Z7 r6 H7 o  我拿一台新的给你,我很快就回来。
( W4 N% v' R! p! M. U- B  约翰:谢谢你
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