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[考试辅导] 柜台服务CustomerService

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发表于 2012-8-16 08:17:42 | 显示全部楼层 |阅读模式
  SALESMAN: Can I help you?$ ?- E5 u4 q, S$ d
  JOHN: Yes, I would like to buy a Walkman. Can you tell me about the models you have?
, X. E7 R8 M0 b" o! G  SALESMAN: Well, we have a lot of models here.
+ p$ x3 u' O( U: S5 _! F  Did you want to listen to CD’s or cassettes or the radio?
5 ^8 ^! S) U5 M9 u  JOHN: Mostly cassette tapes.
2 `7 k! ~( F) B0 Q9 R% e" ?  SALESMAN: Alright. There are several models you may want to look at.9 P6 K% C& _' k9 F9 d" m. K
  This Kregg portable cassette player is very good.2 s4 M$ T( T2 P" o, g. Y0 F* ]0 Y5 j
  JOHN: Kregg? I’ve never heard of that company.
# @  |7 E/ L# q( i* k  SALESMAN: It’s a German company.
$ c. Y0 X6 p; B5 g2 V  This unit has auto-reverse, recording capability, and an AM/FM radio band.
5 ?, [4 h; k& y- \$ v# a  It also has a built-in microphone.3 ~7 e% ^4 i: J# n$ ^$ S
  JOHN: I suppose I don’t want that one then. I don’t like auto-reverse. It breaks too easily.0 V9 O2 k0 P1 J5 B9 D5 |$ i
  SALESMAN: Really? Have you had an auto-reverse break before?5 R* K+ A. U* Y& x
  JOHN: Yes, twice now. I think it’s too high-tech, and so it’s the first part that breaks.7 B" ^; G3 R3 x
  SALESMAN: Hmm. You know, the problem might be dust. Did you clean the unit often?
. z; w' g& R8 q0 n  JOHN: Well. No, I didn’t clean it.
, q; f+ }  Z/ q! R0 ], o- y7 N. |  But still, I only had the last one two months, and it broke. I don’t trust auto-reverse.
# Y" z, G& ?" {8 I& F  SALESMAN: Alright. Well. We have many units without auto-reverse.
" I. \7 A5 z- n/ }5 Z  Here is a good unit. Very reliable.
# V1 Z' B' W! J( D1 k- B* u  It has an AM/FM band, built-in microphone, recording capability, and no auto-reverse.
2 o6 U- c+ x. k4 H  JOHN: How much is it?
% ]2 x5 u" [5 X  SALESMAN: This one sells for $39.99.& `3 p7 l9 W9 {8 L0 F- W
  JOHN: Can I test it out?1 M+ s) a/ y' L) q5 `0 W
  SALESMAN: Of course.6 c& |- q- j, x( @. u7 S  E
  JOHN: It sounds great. I’ll take it.1 d* r) e$ j$ A9 F( G& F5 |
  SALESMAN: Fine. I think you’ll be happy with it. It’s a very good unit. Very reliable.8 ?9 S! Y3 Q. _* e
  I’ll go get you a new one in a box. I will be back in just a moment.! X8 J  V: I$ \7 Y
  JOHN: Thanks.: y: w7 J* m5 @
  售货员:有什么我能帮忙的?9 N' a' S/ X3 P; P3 d0 E+ z. G
  约翰:是的,我想要买一台随身听。你能告诉我你有什么样不同的款式吗?: g; R4 m; _( M$ {
  售货员:嗯,我们这里有很多款式。
' k- o( f' p8 `9 s- x! i2 g  你想要听光盘或是录音带或是收音机?
. H# j7 t* p3 h1 V3 |! W; k' s5 N2 {& n  约翰:多数是录音带。
% [& N7 m& ]1 {! d4 k; O: B  售货员:好的。这里有一些款式你可以看一看。
6 o/ |0 ?# T+ r8 a  这个克瑞格携带式录音机不错。! O1 s: F3 k0 X" Z- K3 [$ Z$ ~
  约翰:克瑞格?我从来不曾听过那家公司。: P# h* I/ q( ]
  售货员:这是一家德国公司。8 r% }. H4 n2 M/ G( T
  这一台有自动回带,录音功能,和接收AM/FM 波段的收音机。: ^0 J; C7 ~8 \. l  o8 {) u
  它还有内置的麦克风。6 _5 o; b' Z6 c
  约翰:我认为我不会要那台。我不喜欢自动回带装置。它太容易坏掉。
; @% f& Q% L5 x/ i  售货员:真的吗?你的自动回带装置有坏过吗?
) U' ~: _- W+ Y  约翰:是的,两次了。我想是太高科技,所以就很容易坏。: p2 i* a, Q* \3 f3 F
  售货员:嗯。你知道,这问题也许是有灰尘。你常清理随身听吗?. @: L" R; Y: K' O3 J3 r
  约翰:嗯。没有,我没有清理它。
3 D* ]) x) m& S; X9 q3 h$ Z  但是,上一次我只用了两个月,它就坏了。我不相信自动回带装置。5 d$ ]& b, X8 G! n9 L
  售货员:好吧。嗯。我们有许多品牌是没有自动回带装置的。
) e3 Z: M4 {0 `7 l# D6 D% _  这台很不错,可信度很高。
4 O+ u  [. }& I  这台有接收 AM/FM波段的之收音机,内置的麦克风,录音功能,和没有自动回带装置。# f( `- Y) |9 g" S* _" C. k- g
  约翰:多少钱?4 D9 w. q! ^! o, ~
  售货员:这一台价格是三十九美元九毛九。
) c# ?& @2 A! G  X  ]4 g# R: J  约翰:我可以试一下吗?
( s$ n" O' r1 K0 Q* c% Z9 B& L  售货员:当然。
5 T& S0 D0 k" F* V  约翰:音质不错,我要了。- E9 T3 W; `/ G& p+ U
  售货员:好。我想你一定会满意的。这台很不错。可信度很高。
& a0 z$ @* R/ W7 t% W" S  我拿一台新的给你,我很快就回来。
% y& r: [$ p! p! V+ \# T1 w  约翰:谢谢你
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