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[考试辅导] 柜台服务CustomerService

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发表于 2012-8-16 08:17:42 | 显示全部楼层 |阅读模式
  SALESMAN: Can I help you?% K8 T; j8 i, W5 Y" N* c9 O
  JOHN: Yes, I would like to buy a Walkman. Can you tell me about the models you have?
- ]. T2 C: r! w" h( L7 c2 H  SALESMAN: Well, we have a lot of models here.
& `- ]0 L* L/ `$ d  Did you want to listen to CD’s or cassettes or the radio?( z. A% U* ~& Y0 T5 K# L# k# W
  JOHN: Mostly cassette tapes.
% Y; p& T+ P# {. k' e  SALESMAN: Alright. There are several models you may want to look at.
4 e) \+ B% O" F* k7 c- v. R  This Kregg portable cassette player is very good.6 B) D" i' L# T" s6 T; @' ~
  JOHN: Kregg? I’ve never heard of that company.
. F! Q3 b2 {5 |" D! ?  }3 K  SALESMAN: It’s a German company.# X! T  F! j/ q2 h0 K* P$ D
  This unit has auto-reverse, recording capability, and an AM/FM radio band.8 O: V7 ?7 B# y" S" q
  It also has a built-in microphone.
, g# T  q4 y) m9 h' o3 k  JOHN: I suppose I don’t want that one then. I don’t like auto-reverse. It breaks too easily.
! ^. k8 Y* U& S8 ]4 {  SALESMAN: Really? Have you had an auto-reverse break before?
1 y8 ~$ {. i  e, b  M  JOHN: Yes, twice now. I think it’s too high-tech, and so it’s the first part that breaks.! S$ v+ ^  p* |  P! h
  SALESMAN: Hmm. You know, the problem might be dust. Did you clean the unit often?) L$ S% u* h5 v, Z/ Y
  JOHN: Well. No, I didn’t clean it.; x: \* f% h; M3 _
  But still, I only had the last one two months, and it broke. I don’t trust auto-reverse.7 Z7 l7 F. A  \; Q6 N0 i  J. N
  SALESMAN: Alright. Well. We have many units without auto-reverse.( s+ M; C/ Z8 _8 e9 a1 ]5 Q2 O3 {
  Here is a good unit. Very reliable.
% m3 a2 }. G6 W& w3 E  It has an AM/FM band, built-in microphone, recording capability, and no auto-reverse.
9 a8 \$ h7 ?) E/ |7 t  JOHN: How much is it?
6 {* l9 c8 y8 T7 @# f" I% z  SALESMAN: This one sells for $39.99.! @5 `, T6 V  g  D- W
  JOHN: Can I test it out?
/ n) I5 J' t! l0 Y4 D9 B/ a) C0 X  SALESMAN: Of course.! e* R9 o& D4 x+ _5 {
  JOHN: It sounds great. I’ll take it.
1 x0 a0 v9 h  ]8 j6 I4 U$ g  SALESMAN: Fine. I think you’ll be happy with it. It’s a very good unit. Very reliable.6 T. r* @+ n/ Y5 T0 _
  I’ll go get you a new one in a box. I will be back in just a moment.
  {, d( t0 \9 {  JOHN: Thanks.
+ P* N6 p" n/ [' d) E! c1 H  售货员:有什么我能帮忙的?
) t) R! t* S! m: K  ~6 `  约翰:是的,我想要买一台随身听。你能告诉我你有什么样不同的款式吗?
* S5 Q4 r! |6 L# |) y  售货员:嗯,我们这里有很多款式。* [9 d# c: ^) V. l& t3 A! }" |# e
  你想要听光盘或是录音带或是收音机?
2 E. @) [# y$ g$ x& r/ E6 A  约翰:多数是录音带。
5 o5 {  E. V$ B" _! ?! O6 |  售货员:好的。这里有一些款式你可以看一看。
' j: m' B# ?7 c: K1 V  A9 }  这个克瑞格携带式录音机不错。* E( r. L" s# S5 Y% D
  约翰:克瑞格?我从来不曾听过那家公司。4 Z* p# _" K/ D6 [, c7 n
  售货员:这是一家德国公司。
0 [; ?7 n4 r& b- e. }9 K  这一台有自动回带,录音功能,和接收AM/FM 波段的收音机。
; i4 H! h( B. i' H  L  它还有内置的麦克风。9 A7 C" c" [3 z' G* Q8 }
  约翰:我认为我不会要那台。我不喜欢自动回带装置。它太容易坏掉。
- e- O: E! s) ^" n9 i" _  售货员:真的吗?你的自动回带装置有坏过吗?
& b& p# e3 @' B- J6 g! D  约翰:是的,两次了。我想是太高科技,所以就很容易坏。
5 Q3 V* O3 w% B/ ]6 S5 W  售货员:嗯。你知道,这问题也许是有灰尘。你常清理随身听吗?' A: B3 u3 F0 G6 T; Q2 o. {
  约翰:嗯。没有,我没有清理它。
9 A( t' _; _' x/ D7 H2 h9 V  但是,上一次我只用了两个月,它就坏了。我不相信自动回带装置。
( h4 x( f8 Y" r+ h& `* M$ H% H1 n* v  售货员:好吧。嗯。我们有许多品牌是没有自动回带装置的。
. j$ u' L# I2 E2 ~4 J* G+ I8 a  这台很不错,可信度很高。0 {( n' u6 Y: R5 x1 N6 P" @  _
  这台有接收 AM/FM波段的之收音机,内置的麦克风,录音功能,和没有自动回带装置。+ j2 z9 ?5 J5 A/ X3 A
  约翰:多少钱?! X2 P$ ^+ ^/ F% |+ N& F
  售货员:这一台价格是三十九美元九毛九。/ x! x& a, N3 Y1 O; ~9 G
  约翰:我可以试一下吗?) k, c( w. `+ j' w6 s
  售货员:当然。2 j( D+ p' i8 O2 \4 M: [
  约翰:音质不错,我要了。  z+ }1 f6 j2 m$ }: i
  售货员:好。我想你一定会满意的。这台很不错。可信度很高。: K" T5 \* a9 [% a4 H& N7 {
  我拿一台新的给你,我很快就回来。, v: }$ l! n* }4 M& C0 c9 o
  约翰:谢谢你
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