W: Why bother her. I’ll show you how to use the computer. It’s quite easy。
; u* S1 c; x: \ Q: What does the woman mean? . ]* {5 d$ r& [9 I7 _
Now you’ll hear two long conversations。</p>2 `; ^6 J- V* V3 K2 ~9 D; }' k' z$ q
Conversation One / X1 ?& G" \' j( E3 A* t$ m
W: Hi. What can I do for you? 0 y$ o8 ~2 o5 f2 W
M: Yes, I’d like to return this shirt for a refund. I bought it last week。 / R6 c0 e' h. C j6 J$ R/ m) g
W: Well, could you tell me what seems to be the problem?
; w" U$ r0 ?7 y& h0 ^1 E9 R M: The first time I washed and dried it, the thing shrank at least four sizes。 # y2 U( D: G2 O, D% ?1 y7 u
W: Oh, I see, don’t you follow the washing instructions? You see on the label: to hand wash it then to dry it on low heat。
+ S8 t6 F+ o/ v# ~ M: How do I know this? The label is written in French! * v2 L+ u1 J" E0 K& V2 M1 `
W: I’m sorry to hear that. But what I can do is allow you to exchange the shirt for another one。
8 j; ^1 l6 [' r8 ]9 n M: I don’t want to exchange it for anything! I just want my money back。
* K9 q1 C2 N7 d' x) g2 q. p W: Well, I can give you credit on your next purchase or a discount and since the item you purchased was on clearance, we can’t give you a refund。
0 b6 _( d' ~$ C- O M: What? A clearance item! I don’t know about this。
$ M6 q* P6 O2 W$ d W: I guess you didn’t read our ad. Look here is the ad and the information about the clearance sale is at the bottom。
; t4 I- _' }8 m7 }8 R M: Where? Where? That small print! You need an electron microscope to see those words。
2 d" I9 ?- q2 T/ u, F& n1 P$ @ W: And anyway, you can only return items with a receipt within six days, but unfortunately, that was yesterday in your case。
& X) E# Z' |5 t M: Ok. Ok. I give up. Take your shirt. You can open up a pet store and sell it as a cat shirt。 & H4 q+ |5 I4 K* p* }; V
Questions 19 to 22 are based on the conversation you have just heard。
* Q! R* p7 W/ a, X. f 19. Why did the man want to return the shirt?
% r. `) G( v5 Q9 s 20. What did the store clerk not offer to do for the man? . p: N& k Z9 M5 m
21. Which of the following is not the reason that the store clerk didn’t return the money to the customer? 7 f! w! r- E5 ^9 b+ `( i( J9 f6 u& X
22. How about the result?
! C# B1 F; E) A4 _$ [ Conversation Two b, O* x0 g( g0 I2 u/ X6 D& I
W: Hello, Tom! How are you?
) \- { ]& r, ~, _1 g M: Good! What about you? % p/ k8 z$ q: b$ c) U. V" x6 C
W: Fine. Tom, you didn’t show up yesterday evening, did you?
+ a5 d2 h( K% w9 I5 c* O M: I’m sorry about that. I had planned to go to your party, but I was caught up by a TV program about Natalie. I could not help sticking to the conversation until it was too late for your party。 |