W: Why bother her. I’ll show you how to use the computer. It’s quite easy。
( x9 L p9 c0 L" Z Q: What does the woman mean? # `9 D/ _( K8 U/ X- G3 C
Now you’ll hear two long conversations。</p>( s& R* o" _7 V# |( K# k
Conversation One # k$ m7 E3 g6 a: r. x) s
W: Hi. What can I do for you? 8 V+ ^$ n& O$ G8 N+ w7 X$ u
M: Yes, I’d like to return this shirt for a refund. I bought it last week。
' T1 g# D! I! Q2 r, U W: Well, could you tell me what seems to be the problem?
! g- q8 W: w* Q3 [/ ~, m M: The first time I washed and dried it, the thing shrank at least four sizes。 w H6 x' r7 ~# D: D" F2 Q
W: Oh, I see, don’t you follow the washing instructions? You see on the label: to hand wash it then to dry it on low heat。
9 m5 |; n2 e ?! g M: How do I know this? The label is written in French! 8 h4 D$ W1 A. N4 r- T. s" L
W: I’m sorry to hear that. But what I can do is allow you to exchange the shirt for another one。 ; ^" H8 ]# W. q! ?' g5 N
M: I don’t want to exchange it for anything! I just want my money back。 9 A8 k1 s( L4 S& q v$ w
W: Well, I can give you credit on your next purchase or a discount and since the item you purchased was on clearance, we can’t give you a refund。 6 ~8 q7 P9 }8 b) O/ E; a
M: What? A clearance item! I don’t know about this。
( o- a% m" b z) o; A1 q W: I guess you didn’t read our ad. Look here is the ad and the information about the clearance sale is at the bottom。 6 H$ N& s& A- X5 O3 p
M: Where? Where? That small print! You need an electron microscope to see those words。 # t5 Q) ~; k8 k" ^
W: And anyway, you can only return items with a receipt within six days, but unfortunately, that was yesterday in your case。 : c2 `, E' t" Z+ \
M: Ok. Ok. I give up. Take your shirt. You can open up a pet store and sell it as a cat shirt。 + V# R' K3 u+ Z" {2 Q
Questions 19 to 22 are based on the conversation you have just heard。
) G" l. s9 ?& ?* W, L9 [8 r* r6 G 19. Why did the man want to return the shirt?
3 Y( L+ M; B3 Q2 U) s 20. What did the store clerk not offer to do for the man?
1 z' {* C# ]! k4 j 21. Which of the following is not the reason that the store clerk didn’t return the money to the customer?
0 l% T2 l5 c/ x# \ Y6 V7 D7 [ 22. How about the result?
! }/ Q( \, P2 O Conversation Two
4 P; L# g8 z1 [, G3 j; V& S6 ^* p& A W: Hello, Tom! How are you? M% p7 J% L+ N) J2 u+ h; a3 x! n
M: Good! What about you? " E/ Y% Q. ]# g3 C# q- R
W: Fine. Tom, you didn’t show up yesterday evening, did you? / U. `3 h! q2 W8 E
M: I’m sorry about that. I had planned to go to your party, but I was caught up by a TV program about Natalie. I could not help sticking to the conversation until it was too late for your party。 |