W: Why bother her. I’ll show you how to use the computer. It’s quite easy。
7 R2 H" I" B! b4 w* i1 H- w0 I: l Q: What does the woman mean?
# T$ G! P @% H% U2 N Now you’ll hear two long conversations。</p>
; a I1 o h: ]. ^. cConversation One
8 n! T& A' c" Y. \7 d W: Hi. What can I do for you?
, m* @8 E2 Q1 s* w M: Yes, I’d like to return this shirt for a refund. I bought it last week。 4 Z+ I! u! T5 B+ K: b# y8 C$ V: I" w
W: Well, could you tell me what seems to be the problem? $ m9 b9 C7 p+ U! _
M: The first time I washed and dried it, the thing shrank at least four sizes。 8 D) ?* j0 j9 W
W: Oh, I see, don’t you follow the washing instructions? You see on the label: to hand wash it then to dry it on low heat。 ; U7 e0 w0 U& v5 |8 |5 ~8 i
M: How do I know this? The label is written in French! ! G. P# ^( S; E1 r# h
W: I’m sorry to hear that. But what I can do is allow you to exchange the shirt for another one。 , I* ]$ ~" G4 n. |
M: I don’t want to exchange it for anything! I just want my money back。 4 [' V! ^, m. t7 D- l
W: Well, I can give you credit on your next purchase or a discount and since the item you purchased was on clearance, we can’t give you a refund。
3 R, V2 x, T" t3 {7 y M: What? A clearance item! I don’t know about this。 $ t9 `' s8 j' v/ U/ |+ Y
W: I guess you didn’t read our ad. Look here is the ad and the information about the clearance sale is at the bottom。
/ ~& k9 m+ f' q5 n8 H0 R5 i% z, W M: Where? Where? That small print! You need an electron microscope to see those words。
* _) N( i4 E2 c& x. C4 z W: And anyway, you can only return items with a receipt within six days, but unfortunately, that was yesterday in your case。
7 V3 N! l% W R F5 r7 U" _ H M: Ok. Ok. I give up. Take your shirt. You can open up a pet store and sell it as a cat shirt。 ; R2 s/ B; j- `* g0 }% O
Questions 19 to 22 are based on the conversation you have just heard。 & m2 w5 g8 c/ |$ k5 j: i
19. Why did the man want to return the shirt? 1 d$ M! y; P; d
20. What did the store clerk not offer to do for the man?
u; f, U# X4 S( m: k 21. Which of the following is not the reason that the store clerk didn’t return the money to the customer? e1 f4 W6 V- b) I8 P( |* `* G, C
22. How about the result?
5 V8 V2 a3 z( }1 Y m5 k) p d Conversation Two
( h8 m+ y& \# p4 x( E W: Hello, Tom! How are you?
0 b4 `/ g; h, Y5 W0 Z$ i M: Good! What about you? ( U9 B/ |- f& H; |2 l
W: Fine. Tom, you didn’t show up yesterday evening, did you? " w% z4 |2 i& V7 ?$ q
M: I’m sorry about that. I had planned to go to your party, but I was caught up by a TV program about Natalie. I could not help sticking to the conversation until it was too late for your party。 |