2011年商务英语口语实战：第四课

会计考友

Telephone calls
+ j3 y' o. W1 \2 [( b0 }　　Useful sentences：
$ K- \! U$ f6 C# z3 z　　Good morning, this is Sunshine Mutter, may I help you?
　　You have reached the office of Perl, electronic technology cooperation.
　　Hello, overseas sales department Marry speaking?
　　Who would you like to speak with?
- }% s" C: _. p/ k6 K　　The name of the person you are calling please?
1 K6 K3 l( E+ l; K( W8 _　　Extension one two three please.
2 L2 I( ], b4 q4 B! w# _$ |) `　　Could you put David on?
　　I will put her on the phone, just a second.
　　Could you hold on a minute, I will get him for you?
　　Sorry, the line is busy.
　　You have just missed him.
) o# f$ T4 e) p' s　　He can not take your call right now, would you like to leave a message?
　　He is not available right now, can I take a message?
- t. n& G# Q' g% F+ F　　We will cut off, could you reconnect me please?
　　There is no Ms. Jones here.
& d/ U+ x- U* V- t" R9 w# c　　I am sorry, there is nobody here by this name.
　　I would like to leave her a message.
　　I am calling to check my order status.
" O4 @1 y4 D. N% F  M! x　　Could you put that in more specific terms?
, `. T+ z) i: x　　I am not sure what you mean?
1 R% U) S& I( C1 O# F9 Z　　Excuse me, but I didn’t hear that, would you mind repeating it please?
& V7 f2 k, w' \6 F　　I am sorry, I don’t speak English well, I will have an English speaker call you back later.
. d& P; P; t! h9 q* Q1 G# y" b0 R# w　　Could you please call back and leave a message on the answering machine?

会计考友

　　I think I must have dialed the wrong number.
  B8 y7 `* `4 o8 m0 W6 e　　Can you put Dezy back on? I forgot to tell her something.
　　Is there anything else I can do for you?
　　Then I will make sure he gets your message.
　　Thank you for calling.
! T9 }9 V- r9 ^- N　　Nice talking to you.
　　Hi, this is Andy, I can’t come to the phone at this time, please leave a message and I will call you back as soon as possible.
; {5 N. B7 ?1 |8 }　　Hi, this is Katy, sorry I missed you, please leave a message at the tone, I will get back to you when I get in, thanks.
　　Situational conversations：
0 t. N6 b( F4 d8 C7 `: f  h　　Dialogue one I will call again later
9 C: W  E* z# {0 m3 R　　A: Is this the office of Miss Wells?
　　B: Yes, but she is tight up at the moment
+ ?( j% Y! Q5 |3 Y　　A: No problem, I will call again later.
# ?) w. M9 e5 i! m+ Q　　Dialogue two Is he available now
　　A: Good morning?
" C( Q! _" k2 ^6 R" }& y　　B: Good morning, this is Alex here, I am calling from Losagleas.
　　A: How can I help you?
　　B: May I talk with Mr. Walt, is he available now?
  Y7 g3 |# S9 y# i　　A: Unfortunately, Mr. Walt is not available at the moment, would you like me to put you through to his assistant manager Miss. Muller?
  M8 R: F" U, r　　B: Yes, please, you are very helpful.
! n7 ]* P( I2 ]. T　　A: My pleasure
6 @5 z  n! R" W- P/ K# E- `5 H" v5 X　　Dialogue three May I ask who is calling
$ v' D9 J9 N# V8 X  _* F- N( l! F　　A: Hello, Atlantic software.
　　B: Hello, I would like to speak to Mr. Sillier, please.
　　A: May I ask who is calling, please?
4 ?# C  Q6 N3 F2 n3 s/ A/ _# ^' z　　B: I am faith Miller of Asian Computer Company.
7 e# T; t6 c8 O+ W
　　A: One moment please.

会计考友

　　Dialogue four I will see if he is available
) ]( J# e' K. s0 k　　A: Good afternoon, marketing department, may I help you?
　　B: Could I speak to Mr. Philip please?
# I( c0 P4 t3 ?9 t: m　　A: I will see if he is available, who shall I say is calling please?
　　B: Kath Wills.
9 c  y% ]; `. Y+ Y" h! ]　　A: Hold on line please, Mr. Philip is in a meeting at the moment, can I help you?
! l. n6 A; s) P# H8 e　　B: I want to discuses with him the new contract we signed last week.
　　A: shall I ask him to call you when he is free?
0 |) Q$ S: Z) l7 G　　B: Yes, that would be easiest.
　　Dialogue five He is just stepped out
　　A: Good morning, marketing department.
0 |) _+ t# V  G  x% z　　B: Hello, May I speak to Mr. Kelvin Philip please?
8 }- E# F! T$ n% }9 b　　A: I am sorry, he is just stepped out, may I ask who is calling?
　　B: This is Aaron Sari, from Atlantic Software, would you please tell me when I can get a hold of him?
7 z0 |" b+ D' u8 }+ Z0 y　　A: I have no idea when Mr. Philip could be available in the office, could you call later or would you mind leaving a message?
% O" V& B& J; F) V) V　　B: I think it’s better for me to leave a message, please make sure he gets this message.
* Q2 U. O; j6 N, k　　A: I see, I will be sure to pass your messages to Mr. Philip.
1 z" Z# |8 c5 H　　B: Good, when he comes back, can you have him call me at 12345678
　　A: Ok, could I check the number, is it 12345678?
- l0 K) g+ x4 |　　Dialogue six would you like to leave a message
: h: v; u8 L0 K6 r* F　　A: Hello, this is public relations department, Mandy Samson speaking?
　　B: Hello, I am looking for Ms. Kathy Wills.
　　A: Who is this?
% K  M( x! i4 X& d2 \8 u　　B: Brook Walt, a friend of Kathy.
7 `* Q! A7 @6 x( K" w- D
" b! l, h- h4 p2 W　　A: I am sorry, Ms. Wills is not in the office right now, would you like to leave a message

会计考友

</p>　　B: Please tell Ms. Wills that I called and she can call me back at 4 p.m. today.
" F6 |% G, X# [8 W5 _( V　　A: Ok, does she have your number?
, v& z5 X  x$ U, l1 a1 x- M' K　　B: Yes, please make sure that she gets the message.
- ]# ~8 S3 L0 k( S; u8 e0 t! q! ]　　A: Of course, Goodbye.
　　Dialogue seven put her through
　　A: Asian Computer Company, Good morning.
5 s  @. ]4 b0 q' g. n; n　　B: Good morning, may I speak to Mr. Walt please?
1 s5 O8 v5 U" N　　A: May I ask who is calling please?
　　B: This is Kathy Wills from the great universal advertising agency.
　　A: Just a minute Miss Wills.
9 n' J" u; M( M% S　　B: Mr. Walt, Miss Wills from great universal advertising agency wants to speak to you.
! F; T% ]; d. @& c% e　　C: Put her through, please. Hello, Brook Walt speaking.
* m) T: l8 h/ w) {: x　　Dialogue eight I dialed the wrong number
　　A: Hello, this is Helen
1 J* w4 @. x3 |* b- E; l　　B: Hello, I am looking for Albert Clerk
' ?$ t. R5 ]) x/ K2 ^9 \5 L　　A: I am sorry, there is no Albert Clerk at this office.
　　B: Isn’t this Mr. Clerk’s number?
5 t8 X+ B9 {5 g　　A: There must be some mistake.
　　B: Is this 83314260?
7 p5 X' G6 A" n; c* u- Z　　A: No, this is 83314268.
% H9 U5 v+ F  K" S4 T% x1 y　　B: I am sorry, I dialed the wrong number. Sorry for disturbing you.
( ~  b4 p3 N5 J* X+ F　　A: It doesn’t matter.

0 }6 D7 S6 t/ k; }3 I$ b* ]　　B: Thanks, bye.

会计考友

</p>　　Dialogue nine I will check it immediately
& L1 `) L4 L' T. q　　A: Good morning, Asian Computer Company, can I help you?
　　B: Morning, this is Miss Barry, I ordered four computer sets from your company three days ago but they haven’t arrived yet.
' B5 L  @4 ]4 J" o; _　　A: Oh, I am sorry, I will check it immediately. Can I have your full name, address and phone number?
( C% i" C" p1 Z$ b0 I9 m4 a　　B: Yes, Nicole Barry, 3966 Erhuan East Road, 83532353.
　　A: Thank you, I will check it with our delivery department and call you back, please accept our sincere apologies.
. ~& u( V2 T; i. x5 |' u% B7 Q　　B: Oh, That’s all right, I will be waiting for your call.
　　Dialogue ten I am planning to visit your company
1 h1 R0 \) K2 q' u9 ^　　A: Good morning, Atlantic Software, how may I help you?
　　B: Hello, this is Brook Walt from Asian Computer Company, could I speak to Marry King please?
　　A: Just a moment please, I have Brook Walt on the line for you.
　　C: Thank you. Hi, Brook, nice to hear from you.
　　B: Hi, I’ve got a meeting with customer in Guangzhou next Monday, I was hoping we could arrange to meet up during my trip there.
! ?; Y+ P( T5 j  H1 Q- F　　C: I am afraid I won’t be in the office on Monday.
　　B: Well, actually I am planning to visit your company next Tuesday.
* P  \1 x8 F' x0 o6 s  g2 F　　C: It would be best for us if you could come on Tuesday afternoon. I will show you around our office and we will run through some of the details.
　　B: Sounds great. I will look forward to seeing you next week.
　　C: Same here, see you next week.