2011年商务英语口语实战：第四课

会计考友

Telephone calls
　　Useful sentences：
) }3 [3 b: |0 b6 p$ Y1 s　　Good morning, this is Sunshine Mutter, may I help you?
　　You have reached the office of Perl, electronic technology cooperation.
　　Hello, overseas sales department Marry speaking?
　　Who would you like to speak with?
% Y  C& `3 t( M6 _# O　　The name of the person you are calling please?
　　Extension one two three please.
　　Could you put David on?
　　I will put her on the phone, just a second.
7 d/ a; q& o, g　　Could you hold on a minute, I will get him for you?
: x8 D+ E# @9 z: I( ?1 v% ^　　Sorry, the line is busy.
5 E9 }% N6 U& Y/ x  n2 z- K　　You have just missed him.
) a! A+ m" [' d( R6 J0 [5 [　　He can not take your call right now, would you like to leave a message?
　　He is not available right now, can I take a message?
　　We will cut off, could you reconnect me please?
  O1 _; y8 {# e3 n0 H+ P% ?　　There is no Ms. Jones here.
3 o$ S$ ]. J9 H　　I am sorry, there is nobody here by this name.
　　I would like to leave her a message.
　　I am calling to check my order status.
　　Could you put that in more specific terms?
　　I am not sure what you mean?
　　Excuse me, but I didn’t hear that, would you mind repeating it please?
　　I am sorry, I don’t speak English well, I will have an English speaker call you back later.
　　Could you please call back and leave a message on the answering machine?

会计考友

　　I think I must have dialed the wrong number.
　　Can you put Dezy back on? I forgot to tell her something.
) |2 C) [! R1 a9 S' z, Y, A& e　　Is there anything else I can do for you?
　　Then I will make sure he gets your message.
9 S( z. K* A. V) U　　Thank you for calling.
/ w, c; }+ I. u. n% o, g) |　　Nice talking to you.
　　Hi, this is Andy, I can’t come to the phone at this time, please leave a message and I will call you back as soon as possible.
4 ~" D( x* e( i( ?9 p! R% w　　Hi, this is Katy, sorry I missed you, please leave a message at the tone, I will get back to you when I get in, thanks.
　　Situational conversations：
　　Dialogue one I will call again later
　　A: Is this the office of Miss Wells?
# N% B- U9 m6 O' g/ f9 N- B& Z　　B: Yes, but she is tight up at the moment
　　A: No problem, I will call again later.
　　Dialogue two Is he available now
9 w1 d; @8 G4 H' ^% d+ t7 V/ p, g- G　　A: Good morning?
　　B: Good morning, this is Alex here, I am calling from Losagleas.
+ o2 v* {$ l5 T- e+ t: A/ g2 {　　A: How can I help you?
　　B: May I talk with Mr. Walt, is he available now?
　　A: Unfortunately, Mr. Walt is not available at the moment, would you like me to put you through to his assistant manager Miss. Muller?
　　B: Yes, please, you are very helpful.
7 S$ a+ u* N& }, \' e6 m9 q　　A: My pleasure
　　Dialogue three May I ask who is calling
　　A: Hello, Atlantic software.
　　B: Hello, I would like to speak to Mr. Sillier, please.
. ]( H0 ?+ @3 U8 _9 U　　A: May I ask who is calling, please?
, O- f9 x! v" n1 \: Q4 N0 o" y　　B: I am faith Miller of Asian Computer Company.
6 C9 u6 q! [, u6 w
　　A: One moment please.

会计考友

　　Dialogue four I will see if he is available
　　A: Good afternoon, marketing department, may I help you?
, P1 a6 _1 p- G　　B: Could I speak to Mr. Philip please?
　　A: I will see if he is available, who shall I say is calling please?
　　B: Kath Wills.
* {/ S! h/ V2 P- `. I% Y) k0 ?3 ~　　A: Hold on line please, Mr. Philip is in a meeting at the moment, can I help you?
& V- z* p5 s2 z& g$ h　　B: I want to discuses with him the new contract we signed last week.
+ _: P* R) }- X7 c$ i% ~/ f3 N, D# {; ~　　A: shall I ask him to call you when he is free?
; U( A( l' l* T0 j1 D) v7 X　　B: Yes, that would be easiest.
　　Dialogue five He is just stepped out
　　A: Good morning, marketing department.
1 f# L" r! ^9 n　　B: Hello, May I speak to Mr. Kelvin Philip please?
　　A: I am sorry, he is just stepped out, may I ask who is calling?
　　B: This is Aaron Sari, from Atlantic Software, would you please tell me when I can get a hold of him?
　　A: I have no idea when Mr. Philip could be available in the office, could you call later or would you mind leaving a message?
2 s: R- }, G. A　　B: I think it’s better for me to leave a message, please make sure he gets this message.
) A+ M9 y4 v* ~4 V' @$ E, [: }　　A: I see, I will be sure to pass your messages to Mr. Philip.
: z. U9 `/ u' ^! k; c; F　　B: Good, when he comes back, can you have him call me at 12345678
' g/ L6 T8 E  Y1 l　　A: Ok, could I check the number, is it 12345678?
% L$ E% V; B# a* w　　Dialogue six would you like to leave a message
3 E4 }) O  B+ n" x* u7 R　　A: Hello, this is public relations department, Mandy Samson speaking?
+ @# F0 ^  n2 _7 i5 K　　B: Hello, I am looking for Ms. Kathy Wills.
+ l7 `2 g( u- }/ W9 {5 v8 i  y/ |/ y　　A: Who is this?
/ }. B$ A. y1 g0 o% o; ]! i　　B: Brook Walt, a friend of Kathy.
8 l, C4 L0 }! B7 t" x6 w+ [$ `: g
- ?6 H1 d5 E) T* @+ b0 ~! f　　A: I am sorry, Ms. Wills is not in the office right now, would you like to leave a message

会计考友

</p>　　B: Please tell Ms. Wills that I called and she can call me back at 4 p.m. today.
　　A: Ok, does she have your number?
　　B: Yes, please make sure that she gets the message.
! w/ ]8 j4 E8 D& N+ D　　A: Of course, Goodbye.
- v$ l! w- N, c" S1 Y% K　　Dialogue seven put her through
　　A: Asian Computer Company, Good morning.
　　B: Good morning, may I speak to Mr. Walt please?
+ o- S0 Y* t" @9 m6 Y　　A: May I ask who is calling please?
　　B: This is Kathy Wills from the great universal advertising agency.
　　A: Just a minute Miss Wills.
　　B: Mr. Walt, Miss Wills from great universal advertising agency wants to speak to you.
　　C: Put her through, please. Hello, Brook Walt speaking.
　　Dialogue eight I dialed the wrong number
　　A: Hello, this is Helen
/ Y' Z0 i; q# j# J( i! T! e2 C8 [　　B: Hello, I am looking for Albert Clerk
　　A: I am sorry, there is no Albert Clerk at this office.
　　B: Isn’t this Mr. Clerk’s number?
1 W$ a" H& o+ q  c( [1 R　　A: There must be some mistake.
　　B: Is this 83314260?
　　A: No, this is 83314268.
8 P) ~3 b! P' \8 G# E  n　　B: I am sorry, I dialed the wrong number. Sorry for disturbing you.
　　A: It doesn’t matter.
) m/ Q) K& \" T6 H- \) K
　　B: Thanks, bye.

会计考友

</p>　　Dialogue nine I will check it immediately
& U: Y& o' }7 ^/ l$ s+ u　　A: Good morning, Asian Computer Company, can I help you?
3 G9 [) s1 E& U8 e　　B: Morning, this is Miss Barry, I ordered four computer sets from your company three days ago but they haven’t arrived yet.
. z! z& E1 `, r+ T　　A: Oh, I am sorry, I will check it immediately. Can I have your full name, address and phone number?
　　B: Yes, Nicole Barry, 3966 Erhuan East Road, 83532353.
　　A: Thank you, I will check it with our delivery department and call you back, please accept our sincere apologies.
　　B: Oh, That’s all right, I will be waiting for your call.
9 j: r+ {4 X# [. P) }; X% a　　Dialogue ten I am planning to visit your company
$ N- S' N! z+ g5 J* f　　A: Good morning, Atlantic Software, how may I help you?
　　B: Hello, this is Brook Walt from Asian Computer Company, could I speak to Marry King please?
4 X% K- @: j5 A+ [: Q　　A: Just a moment please, I have Brook Walt on the line for you.
　　C: Thank you. Hi, Brook, nice to hear from you.
　　B: Hi, I’ve got a meeting with customer in Guangzhou next Monday, I was hoping we could arrange to meet up during my trip there.
　　C: I am afraid I won’t be in the office on Monday.
　　B: Well, actually I am planning to visit your company next Tuesday.
9 H" W4 I0 {6 K4 E8 M3 p5 G　　C: It would be best for us if you could come on Tuesday afternoon. I will show you around our office and we will run through some of the details.
　　B: Sounds great. I will look forward to seeing you next week.
　　C: Same here, see you next week.