Don't forget that the other person……% O' h) Z5 q2 I) s6 A% v+ {
1. wants to understand you easily, so try to speak CLEARLY.1 K5 o& `! C) W* p+ E g; C+ X
2. can't see your reactions, so always confirm that you have (or have not)! Y D0 Y4 X5 p( `: T( }
3. can't see you and doesn't know what a nice person you are, so make sure you sound POLITE AND AGREEABLE.1 _. i+ F5 Z! D6 f
4. hasn't got all day, so make sure your call is BRIEF. I' u; `. {6 n
5. is getting an impression of your firm while talking with you, so make sure that you sound EFFICIENT -- your firm's image may be at stake, even if you're just taking a message.
# y! v2 Z0 G0 L% y- a! i6 x/ C Which of these five points do you feel least confident about if you have to make or receive a phone call in English? How can you increase your confident, do you think? |
发表于 2012-8-14 19:12:39
