Don't forget that the other person……
% ^# a: C) b; W 1. wants to understand you easily, so try to speak CLEARLY.
& r- w, u0 c# ]; l# Q* |3 ? 2. can't see your reactions, so always confirm that you have (or have not)
; l1 p9 p& j3 n' ?2 n+ I& F- t8 G 3. can't see you and doesn't know what a nice person you are, so make sure you sound POLITE AND AGREEABLE.
* z: ]' g, R- z; k 4. hasn't got all day, so make sure your call is BRIEF.
r+ a9 T: b a9 e) m+ Z/ k 5. is getting an impression of your firm while talking with you, so make sure that you sound EFFICIENT -- your firm's image may be at stake, even if you're just taking a message.
1 p% C' y$ N" {" X Which of these five points do you feel least confident about if you have to make or receive a phone call in English? How can you increase your confident, do you think? |
发表于 2012-8-14 19:12:39
