Ann. 陈豪去年大学毕业以后,就到北京的美国ABC公司工作。今天他去出席了一个午餐会以后回到公司,还没有走进自己的办公室,就被同事Mary叫住了。# p9 P9 K8 ^3 [6 k; I/ d" T
(Office ambience)! C5 g2 J3 U* Y4 S1 R- Z8 b
M:Hey, Chao Hao, I need to talk to you.
1 |+ j a4 G- R0 u* E6 F3 h( v4 h% yC:What's wrong?- L8 [6 u% C( A' A) I+ u
M:Did you offer John in the Technology Department a ride to the lunch today?
H0 \# A6 {% w" CC:(恍然大悟) 哎哟,我忘得一干二净了。! v. h0 B% P: _5 n
M:He waited a long time for you today!
+ W9 O: ]2 q& r/ R; ?, mC:啊呀,害他等我半天。Oh dear, what should I do?; @: {4 }% w, g- \* _6 n
M:Find him immediately and apologize!
( g3 X( [. l0 B3 e+ A, yC:你说什么?Apologize?, l/ b- c5 U1 P, K, z- G
M:Apologize, A-P-O-L-O-G-I-Z-E, 就是道歉!* W) ], ?0 A4 I, W
C:我可不能对他说我忘了,总得找个理由吧!
0 }' e8 H& s) i3 Q: ^3 nM:不要找出种种理由来解释。 It's always best to be truthful and sincere when you apologize.0 [! |2 S( S8 {7 s* [: K
C:也是。要道歉嘛还是老老实实,找借口让人听起来不诚恳。好,我这就去找John.
# [" U* ?- [1 |/ ^3 G******
! U% U% } ^5 {( U3 ]- v! JC:行了,没事了。
% B: `/ b. n! g* A4 g4 lM:你跟他道歉了?: U. A* F+ q( |9 u; F7 l
C:不,John已经走了,我给他写个email就行了。/ t6 E$ o/ t z1 o
M:写email 不太好。Email is too impersonal when you need to ask forgiveness.你要道歉最好还是当面说好,更正式一些。
9 |3 e% z S% N% ]C:那,我给John的手机打个电话,好吗?这样不是又快,又能直接讲话嘛!* X- i' Z- [+ p/ q. j+ a% P* P
M:That's a good idea.4 A% J+ J1 e8 \# j
(Making cell phone call)
- B+ `/ d! R( p+ |C:Mary, John没接电话,所以我给他留了言,说今天忘了带他去午餐会,我感到很抱歉。这下总算结束了这件事。I'm glad that's over.7 J% F7 o1 h: D; [8 s. I: c
M: Over? No way! 留个言就算完啦?不行, 你得做得更慎重一些。% F2 G4 \1 W. Q( k/ }( R
C:哎,我去找他,他不在。我打手机,他不接。我留了言,道了歉。这还不行呀?* ~- c; G! |* a$ }2 P
M:你最好今天在他桌上留个条。亲自写个条表示道歉会让他感到你很有诚意。要更地道的话,你还可以给他留个小礼物。A small gift as a sign of your sincerity.
1 a3 J- x2 Z4 D# n( R/ b( UC:我哪知道他喜欢什么呀?' b/ _& Q: E1 f6 T' W4 O
M:他喜欢看篮球。# w5 {" t: [' \& U5 r; Q
C:OK, I have an idea! 我去买两张篮球比赛的票。我跟他一起去……当然,要是他不再生我气的话。
& k" S& M' U3 f) nM:Great! So remember: when you make mistakes, the best thing is to apologize immediately. When a verbal apology is not enough, write a note and give a small gift.
% ]7 m% ^+ w" s/ X" ^6 c4 A5 j: B" tC: 知道了,知道了。我这就去买票。谢谢Mary.
+ ]5 c6 \- q0 Q2 K gM:You're welcome! |