Offering better service * a) g% p9 M: e2 G! f; j
Dear sirs,
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Thank you for your letter of 26 January. I appreciate for the delivery problems you had with us last month.
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I have had a meeting with our production and shipping managers to work out a better system for handing your account. We know we made a mistake on your last order. : V3 L+ s9 |: e
Although we replaced it for you, we want to make sure it does not happen again. S5 ]1 e6 e4 G9 o# x
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We have devised the enclosed checklist to use for each of your future orders. It includes your firm’s particular specifications, packing requirements and marking instructions. I believe we can service your company better and help your operations run more smoothly with this safeguard.
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Please contact us if there are any additional points you would like us to include.
/ u6 \3 n3 @& H P2 P$ mYours faithfully, 1 i ]5 l$ D$ ]5 h) F8 N& J* i
Marco Grassi
& Z3 a4 `5 T% zExport Manager
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7 T- S9 F0 X- x2 N" VOffering better service
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Dear sirs, 9 T2 I7 f, ^( [1 |9 H9 H8 j4 [
執事先生,
- [; q- x0 m6 f; ]Thank you for your letter of 26 January. I appreciate for the delivery problems you had with us last month. . w v/ w6 |/ o$ G* ^& L
感謝1月26日來信,對上月貴公司遇到的交貨問題,深感歉意.
) Q( N: I6 ~, A5 w7 j7 T* g; DI have had a meeting with our production and shipping managers to work out a better system for handing your account. We know we made a mistake on your last order. Although we replaced it for you, we want to make sure it does not happen again.
$ i5 l8 Q- i6 i5 P( w上次訂貨出錯,雖已為貴公司更換所需貨品,唯恐類似事件發生,本公司生產、運輸、和出口部經理已商議制定更有效方法處理貴公司事務,並為此特別設計清單. 0 Z9 w" ^4 H5 h
We have devised the enclosed checklist to use for each of your future orders. It includes your firm’s particular specifications, packing requirements and marking instructions. I believe we can service your company better and help your operations run more smoothly with this safeguard. 6 b e. A P q* d$ u
隨函奉上該清單,供公司今后訂貨之用.當中包括特殊規格、包裝要求和標志說明等欄目.相信此舉有助本公司提供更佳服務,促進雙方合作.
4 c) ]; h! z% o7 S4 r9 v4 PPlease contact us if there are any additional points you would like us to include. ( i, \- Z6 }5 \+ K8 h$ `* F
如欲增設任何欄目於該清單上,懇求惠示. ' c; U0 ]: P. ?
Yours faithfully, 7 Z4 f8 V( j/ O$ k! L5 s" O
Marco Grassi 4 f7 `- R" v: A
Export Manager |