2012国际商务师考试辅导：商务书信二十六

会计考友

Offering better service  
( i0 F0 [3 m' |( RDear sirs,  

' @8 k. E- L" k" Z2 F3 H8 dThank you for your letter of 26 January. I appreciate for the delivery problems you had with us last month.  

5 P0 {  ?  i: G: J: l5 V5 T, O( ~I have had a meeting with our production and shipping managers to work out a better system for handing your account. We know we made a mistake on your last order.  
Although we replaced it for you, we want to make sure it does not happen again.  

We have devised the enclosed checklist to use for each of your future orders. It includes your firm’s particular specifications, packing requirements and marking instructions. I believe we can service your company better and help your operations run more smoothly with this safeguard.  
. ~+ L# h+ G3 ^
Please contact us if there are any additional points you would like us to include.  
. Z# w8 x8 w$ w; iYours faithfully,  
) y* s% m) k4 y! ]3 {7 X  ]' ~Marco Grassi  
! W# j/ b7 ^# W! J- VExport Manager  
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Offering better service  
改善服務  
Dear sirs,  
8 r6 K& q5 f# b執事先生,  
Thank you for your letter of 26 January. I appreciate for the delivery problems you had with us last month.  
感謝1月26日來信,對上月貴公司遇到的交貨問題,深感歉意.  
I have had a meeting with our production and shipping managers to work out a better system for handing your account. We know we made a mistake on your last order. Although we replaced it for you, we want to make sure it does not happen again.  
上次訂貨出錯,雖已為貴公司更換所需貨品,唯恐類似事件發生,本公司生產、運輸、和出口部經理已商議制定更有效方法處理貴公司事務,並為此特別設計清單.  
, c; ~' z) Y9 Z, ~6 F' UWe have devised the enclosed checklist to use for each of your future orders. It includes your firm’s particular specifications, packing requirements and marking instructions. I believe we can service your company better and help your operations run more smoothly with this safeguard.  
隨函奉上該清單,供公司今后訂貨之用.當中包括特殊規格、包裝要求和標志說明等欄目.相信此舉有助本公司提供更佳服務,促進雙方合作.  
Please contact us if there are any additional points you would like us to include.  
1 o2 Z( [1 S$ C7 P1 a如欲增設任何欄目於該清單上,懇求惠示.  
$ y, Z0 S* G5 x) pYours faithfully,  
6 o, W: x1 L' XMarco Grassi  
, b' ~' R' H: F) t/ ~1 C, G5 gExport Manager

会计考友

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9 q5 ~" |, V4 h: JUseful phrases實用短語  
1.I apologize for the delivery problems you had with us…  
對…貴公司遇到的交貨問題,深感歉意.  
8 u3 D9 B1 N5 x! }% X$ X2.I have had a meeting…to work out a better system for handing your account.  
…本公司生產、運輸和出口部經理已商議制訂更有效方法處理貴公司事務.  
- i1 v& T. f" ~3 ~: E  t5 m0 j3.…your firm’s particular specifications, packing requirements and marking instructions.  
…特殊規格、包裝要求和標志說明等欄目.  
) H, r0 b! r% W9 F4.Please contact us if there are any additional points you would like us to include.  
如欲增設任何欄目於該清單上,懇求惠示.  
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( ^* Q' X9 L0 D8 WNotes 段意解說  
$ S& o& }# [% }  Q1.Identify the complaint and apologize  
, ~1 t6 Y) ^7 J6 ]. ~確認投訴,表示歉意  
+ @7 M1 J+ N+ b8 s. N2.Say what action you have taken  
指出已采取的措施  
7 Q4 p3 H; X  }) d  x5 O9 X3.Introduce the new system  
介紹新制度  
4.Invite the customer to offer advice  
請客戶提意見  
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Alternative phrases  
# u9 S: I" b; J3 x+ rThank you for your letter of 26 January. I appreciate for the delivery problems you had with us last month.  
0 q! ?: Q( j, z9 Q9 G$ I. m(We offer our sincere apologies for …)  
I have had a meeting with our production and shipping managers to work out a better system for handing your account. We know we made a mistake on your last order. Although we replaced it for you, we want to make sure it does not happen again.  
$ n' C" ~/ L/ U+ r/ O(…to devise a better system for…)  
(…rectified our mistake,…)  
+ b3 a$ u& t- L$ S- sWe have devised the enclosed checklist to use for each of your future orders. It includes your firm’s particular specifications, packing requirements and marking instructions. I believe we can service your company better and help your operations run more smoothly with this safeguard.  
* v6 C; [$ [+ C' M(…offer a better service…)  
Please contact us if there are any additional points you would like us to include.  
! @: {8 d2 S5 o(…any additional headings…)  
5 F& A2 P" J' |=======================================  
Comments 評注:  
* W, I! p) y5 T; h( ~3 L  EThe company wisely admits its mistake. To reassure the customer, it gives information about the new system designed to eliminate errors in the future.  
& M0 N3 b5 }% Q- f  B發信人承認錯誤,並向客戶致歉.制訂新措施能令客戶入心和避免出現同類錯誤