</p> 15 in the last eight years, Concordia has6 ?" Q% w/ ?: `$ l. k
A made over 80.000 employees reduncdant+ J; r+ s; v* m- n
B completed a period of downsizing
. U) C/ z/ ?: s" s1 b5 t' W5 U C reduced its workforce of 80.000 by 35%) l1 w( U) }6 y# {, m ?
D given 35% of departing employees voluntary redundancy
5 z% @$ J' _- P 16 from Concordia‘s point of view, the role of communication is to
5 o) ^: t4 b+ d A win employee support before going ahead with the changes4 E6 {/ M! f7 Z8 ^. Q6 `
B change the company‘s core activities.& Y! ?- p; w# _8 r; ~
C emphasise the positive aspects of the changes! G3 f& w" x9 |" \( Z+ d$ j, P4 _
D explain the need for the changes3 n; O+ l3 ~' L3 K) K |0 u U, ~
17 what does research show about most employees‘ response to change?
/ n" q. o+ M" ?7 T+ k6 ]" S A they expect it to have a bad effect on the company
, ~. @' J( @# i5 q4 [: w* H8 H B they feel completely powerless
) I* a( ]& k( D3 _$ i+ p C they become less loyal
) S' E/ c" `( I$ _; O D they fell they have been treated unfairly
$ W- @- r2 K; N, e% ]6 P5 n 18 Concordia‘s communication process mainly relies on
; l. ?7 s; l5 ~$ v3 b2 O A printed communication
2 ^; b% H G# l+ w: ]( H0 Z B departmental heads z8 _3 e$ o3 j* l
C personal communication
, w2 Q+ |8 x/ `: I D a separate, specialized unit
8 M3 ]6 Y _ b1 U3 s2 v 19 According to the writer, what is the guiding ;principle about giving information within an organization?, j4 w) e% H9 O* h4 _) ^
A Never make promises about future developments
, F0 B# j0 w D6 Y: N% I- S( @ B Give people an overall view at the earliest possible stage
, H5 y8 o" ?. c C always include plenty of hard information" f; C0 D8 e2 k$ A
D Hold back until all the details can be provided( M1 _) T" b) B4 _+ \
20 which of the following would be the most suitable title for the article?4 {% H! _* }! w+ y
A employee attitudes to company communication' r3 ^& u5 p0 L% Q/ f
B making company communication more effective. e4 ]& j& j9 h Z
C Researching company commmucation
! l/ d0 M1 I6 u: Z. e D Making employees feel less powerless- D! D5 K0 |9 Y( S
答案:3 T8 m* g, Y( S/ p
15 A 16-20 C D C B B |