</p> 15 in the last eight years, Concordia has
& e" a5 v3 A9 R A made over 80.000 employees reduncdant u, q- f0 Y F2 f3 ?
B completed a period of downsizing
7 h a! S3 w1 y9 c. \. s" I% W' ~: ] C reduced its workforce of 80.000 by 35%
+ e" O9 `1 X' `3 s* _; ` D given 35% of departing employees voluntary redundancy8 A3 ?, r% {! n- E; ]5 @
16 from Concordia‘s point of view, the role of communication is to1 \* p% t0 t. E, r5 p
A win employee support before going ahead with the changes- ]3 `7 Q! M& l. d
B change the company‘s core activities.( O# B( d& \" g$ T
C emphasise the positive aspects of the changes& e( y$ f9 M0 \' [
D explain the need for the changes
6 q% @( h0 b, ~9 ^4 h. h2 m 17 what does research show about most employees‘ response to change?
8 r+ a# T- \: ]: S1 x* {! { A they expect it to have a bad effect on the company
0 W9 s4 m- l3 q6 z B they feel completely powerless/ _0 b! ]5 i+ ?" `0 d% G
C they become less loyal
5 V! X1 R9 B) g8 p D they fell they have been treated unfairly
4 p8 g* o' S8 J% f' H 18 Concordia‘s communication process mainly relies on9 s3 n1 ~, ]( g: Y6 ]4 c
A printed communication
5 I U1 T" o! G8 w B departmental heads
& H1 `4 z) r% C# ~! q3 r0 G. g* M C personal communication+ N5 g! ~/ b" c# @" m
D a separate, specialized unit
! x. v! w- U& H5 J. Z' G8 [ 19 According to the writer, what is the guiding ;principle about giving information within an organization?; K" n. ~: z6 s+ i2 U
A Never make promises about future developments
0 W9 k' R# }% g5 m# [ B Give people an overall view at the earliest possible stage
/ ]+ d8 m9 V5 y; V' P2 S$ K9 f C always include plenty of hard information ?6 k! V0 v+ Q3 l# Y. U; Z
D Hold back until all the details can be provided
* h; J3 h; E: P' j0 x1 q. V 20 which of the following would be the most suitable title for the article?! m7 u2 f: C5 j6 k
A employee attitudes to company communication+ v; ^8 X# s& F6 H* V7 l4 @+ N/ b
B making company communication more effective" v; H& \+ o/ C: m
C Researching company commmucation
5 }: B" o- @" T4 J% [, v" k D Making employees feel less powerless: k0 p4 t3 M/ {% X: N
答案:
' D- B! v0 [3 o; p 15 A 16-20 C D C B B |