Lesson One
4 Z' u6 q- c3 q# ]# P( k) tFormal Verbal Communication in Business I9 w2 c I0 l" @/ @; g3 H
正式商业交流 (1)– 研讨会
9 g& \& E o" z: Y/ f2 H Part I Objectives
5 _ L8 @6 {- q6 M/ _) i ☆ Procedures of Seminars Leading and Commonly Used Sentence Structures( w! ]/ X4 r3 Y6 n- c# s4 \
研讨会各个程序及常用句型
7 U5 f% e# D5 T" l4 N* t ☆ Questioning Techniques$ n2 x$ V& y* A+ C
提问技巧/ h9 N4 O4 I1 }) q- r0 _ G
☆ A Leader and A Good Listener, At the Same Time
9 x8 m& ~) q4 X) a6 d 做好的听众,做好的领导者
$ M9 O0 U7 @; v7 g/ ?% ? ☆ Giving Criticism, V' z( ]8 j- Y$ J
提出批评观点的技巧
" ?- X7 J0 w, e' @& \7 J& ^ Part II The How-Tos( |2 E! E! C* l8 |! j5 U. }
Leading Seminars/ Questioning Techniques* b- s: u0 E% ?; N: ?( w
☆ General procedures of a seminar/lecture9 \$ a2 T6 {! z
1) Self-introduction# Y1 V. b4 b0 U E
2) Introduction of Topic
# z& O1 e/ g8 @* }: `! l4 A 3) Describing sequences and timing
4 ]4 A* e/ u6 y0 @& M( k 4) Highlighting information
* Z# ?: @3 M* R6 S8 }' `! x 5) Involving the audience5 `& Q! e4 u7 G4 m7 U
6) Giving instructions
! B8 \, s6 q- l9 \3 E, D- y/ ` 7) Checking understanding1 n& `) t7 k- N8 h
8) Asking questions0 i) L0 s9 K* h+ o
9) Clarifying questions1 I& [% c/ q# R: }% K
10) Evading questions
6 I+ y# ?' c& ~& l, J/ y, z 11) Inviting comments7 s8 K" o) ^% G: u$ n
12) Interrupting
: g# d) y1 k) q! F) q6 d 13) Transitions S; v2 g: t6 G$ l8 i
14) Reformulations3 }" _: q' v: ]
15) Closing* K2 T! Z; E, g' C0 O. B
☆ Language Reference
% K- Z7 A4 u3 W( @- [+ }& z Self-introduction 自我介绍. T0 U1 _- L/ K8 r& j y! B) ~
Good morning, I'm ---- and I've been invited to give this talk/ presentation / lecture because---7 Q4 i/ y& B4 ^- r! m) w
I have done research in / I have a special interest in / my experience is in1 V. ? c2 v' K
Introduction of Topic 话题介绍
8 o% r; S2 ]" w" _& s9 @ In my presentation/talk/lecture today I shall be dealing with---
9 F1 \" c4 T) Y/ E4 D7 O The subject of my ---- today is ----
. y5 y( Q6 s% f/ D* i$ ~* y v What I'd like to do today is introduce/suggest/ analyse/ describe / explain
3 W* i% R: ?& Q9 ~+ P6 Y My topic/subject today is ---
9 \8 S5 N) e: C0 u7 \) ~6 _ I shall be dealing with 2/3/4…. main areas/topics/subjects today
2 p' [% r6 N% [& D# ] Describing Sequences and Timing 程序介绍与时间安排0 k0 X- X! z$ h- F* S# |4 s. I
First I want to /spend a few minutes outlining ---/remind you of the background to/summarise the ----/explain---/ present---$ d' p" k) [5 h* f8 U& [
Next I shall---/after that I will take the opportunity of describing---/$ x! u8 q3 e J; H9 L* b
Then we'll look at---
3 m! t7 ]% e: j% ?. v! ^ Finally I want to---
" J# A2 r, A* r; y' h( L/ ~( T% n Highlighting Information 重点介绍7 u' v/ d0 i" J4 A* z7 O+ z: _1 n
(Rhetorical questions)6 b6 v4 c8 p; B5 p! \/ o, l
So, what does that mean?/How can we interpret this?/What's the explanation for this?/What are the implications of these findings?
( q8 i/ a& r( i (Change of focus)
1 ~/ p; j" q9 ]" [2 E1 L y What that tells us is/What I'm suggesting is/What is clear is that
' C* K n* f5 s (Introducing auxiliary verb) C @+ E; x9 S2 K- `
So clearly we do need to--/Obviously they did understand that---/ Of course you do wan to know why---
: V9 w8 ~( n5 A( \* G/ m Involving the Audience 听者的参与# V0 E( f+ |7 ?0 y4 i
Let's have a show of hands, how many of you agree with ----
( i: c$ H( \7 F# s I'm sure we all know what it's like to---
5 f* Y- N9 \* C' t. Z Let me ask you spend a couple of seconds thinking about---% I# \% m$ W0 j1 @$ Q
Well, what would you do, I wonder---
2 B- }- E* M$ b1 e% E, g8 s Just look around the room and take a note of /how many men are wearing a tie---/how many people are wearing jeans---/the average age of the participants
5 B# k6 ?3 s- J) M! y% ~' f8 l; i) b Giving Instructions 给予指示
7 C) x- D7 ]; U! f' j |. P- F0 M For this exercise, we are going to work in pairs: groups of 3/4/5+ k* {; b0 i/ u& P4 ~6 o5 N
Make a note of these words/figures/ `: X: g5 B% q# I4 F: J
Read the paragraph on page ---
& D3 Y6 n4 Y. y5 v, R, [ Please note that I shall be timing the exercise and you have exactly 7 minutes: S' Q, r( r; W% J+ W O: e$ F
Now complete the questionnaire and put your name in the top left-hand corner% Z- ^ n# J3 D! z5 G! t. T: M
Checking Understanding 随时观察听者反映4 H# A0 M" \1 f( H1 q
Is everyone with me so far?
3 g# O) c$ s6 B# A4 C Are there any questions at this stage?# n3 j& k9 p' v' T# a+ ]
Would anyone like me to run through that again?) L$ B, s' t0 F% o6 ]9 U$ W
If you have any problems with the detail, don't worry because all the information is in your handout |