高级商务英语口语辅导：口语会刊（100）

会计考友

法律事务——商务谈判（1）
　　1.Customer satisfaction 客户满意度
　　A: How do you guarantee the customer satisfaction？Sometimes they have unreasonable requests.
& Q9 h: t+ h2 c　　B: The way is always to say "yes" to a customer, but the "yes" is conditional.
; V" x1 [. ~8 U　　A：你们怎样保证客户满意呢？有时他们会提一些不合理的要求。
6 t- M% G/ \- S7 W! }　　B：关键是对客户永远说“是”，但这个“是”是有条件的。
9 E) t! u, T9 X  i; D, a3 H' {+ a　　2.Gain/loss of market share 得到/失去市场份额
$ ^6 D' _' Z$ m; S9 F! I0 Y　　A: Why did we lose so much of the market share?
& i2 M6 D) [* Z2 {  T　　B: The government put a control on the loans. People are not buying cars like a year ago.
, s+ l. j9 c9 z4 c/ I( L. n5 A　　A：我们为什么会失去这么多的市场份额？
) [( B7 G/ }( p+ f　　B：政府对贷款实施了控制，人们不像一年前那样愿意买车了。
( ^# l% z" K) d/ J! V9 x; |　　3.Import/export 进口/出口
4 I7 }  `: D/ V' p1 A　　A: How could we import parts from China to reduce our costs?
　　B: Everyone is doing it. Why shouldn't we? There has to be a way for us.
　　A：我们怎么能从中国进口零件来降低成本呢？
' }  J# X7 ]6 f2 ]　　B：大家都这样做，我们为什么不应该这么做呢？一定有办法。
: D7 T- ~- l- q　　4.Paid tooling 付费工装
　　A: Are we going to pay for the tooling?
　　B: Yes. For this program, we will provide paid tooling.
　　A：你会付工装费吗？
　　B：是的，对这个项目我们会提供付费工装。
　　5.Play games 敷衍搪塞
8 O0 B% z! O! f2 }, \: v) W　　A: He was playing games with me.
　　B: We need to figure out how to nail him.
! x8 L; C0 ?* I+ A9 }5 F& p　　A：他是在敷衍我。
　　B：我们得想办法控制住他。