高级商务英语口语辅导：口语会刊（100）

会计考友

法律事务——商务谈判（1）
# S% p' @& J' p1 O- S1 i% q! Z　　1.Customer satisfaction 客户满意度
$ [. u. C9 u: u% ?7 g  A　　A: How do you guarantee the customer satisfaction？Sometimes they have unreasonable requests.
　　B: The way is always to say "yes" to a customer, but the "yes" is conditional.
% q4 {) T! p: C. z: d　　A：你们怎样保证客户满意呢？有时他们会提一些不合理的要求。
　　B：关键是对客户永远说“是”，但这个“是”是有条件的。
　　2.Gain/loss of market share 得到/失去市场份额
7 ~- C6 t! [- l/ Y- D. n6 K　　A: Why did we lose so much of the market share?
8 b; D1 ?7 z% s* k8 X; X1 Q　　B: The government put a control on the loans. People are not buying cars like a year ago.
　　A：我们为什么会失去这么多的市场份额？
* A. p% ^9 ]; M+ ~, w# O　　B：政府对贷款实施了控制，人们不像一年前那样愿意买车了。
3 l! s2 b( e+ ~9 L. n8 Q" E# v. X　　3.Import/export 进口/出口
  `7 q5 D- \& t　　A: How could we import parts from China to reduce our costs?
　　B: Everyone is doing it. Why shouldn't we? There has to be a way for us.
　　A：我们怎么能从中国进口零件来降低成本呢？
　　B：大家都这样做，我们为什么不应该这么做呢？一定有办法。
% F& A- C$ Q2 k% q　　4.Paid tooling 付费工装
$ Q; U8 \% e# ?; B　　A: Are we going to pay for the tooling?
5 {, t; \, c3 D, }% p, u7 n　　B: Yes. For this program, we will provide paid tooling.
　　A：你会付工装费吗？
) J* J8 k" c! ]* {2 X　　B：是的，对这个项目我们会提供付费工装。
2 Z( |2 T1 c: ?3 ~　　5.Play games 敷衍搪塞
　　A: He was playing games with me.
　　B: We need to figure out how to nail him.
; [$ q) h6 ^' U# ^& b$ c. {　　A：他是在敷衍我。
　　B：我们得想办法控制住他。