2011年商务英语考试：BEC高级阅读指导（5）

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Part two
Questions 13-22
●You will here five different business people talking about trips they have recently been on.
13
  b9 a* n! H6 U( u0 ?' H% T14
" m0 v, L# c1 f15
  p- m: l% x0 L16
0 {  v1 k: E% h$ v% M  p17
A to supervise staff training
B to hold job interviews
  `! w, n6 P5 y$ Q/ EC to introduce new policy
D to visit possible new premises
0 k) O* r/ j  g3 M( y# t8 g7 ZE to observe working practices
% F' R. o& o8 [1 sF to meet a new manager
! a7 b4 p+ X7 U8 f4 uG to sign a new contract
! M2 Z3 h/ _# l% O5 VH to deal with a complaint
- R  x1 v2 t$ WTask two-problem
●For question 18-22, match the extracts with the problem, listed A –H
●For each extract, choose the problem described
# T) }# Y- c2 {- j/ u$ j6 o% c● write one letter (A-H) next to the number of the extract
18
19
20
# }. d. p/ b4 v1 ]21
/ f  v5 X% q/ d& @22
A I forgot a document
B My hotel was noisy
C I was late for meeting.
. r6 L! ~8 Y/ i9 F7 @  yD I didn’t understand some figures.
E The service at my hotel was bad.
& G, P+ k! W( R  WF I had some wrong information
G I didn’t have an interpreter.
  D9 E0 x2 A3 aH I experienced computer problems.
PART THREE
% d* r- F3 I- L7 ~! AQuestion 23-30.
; p6 F/ {9 D" o' n. t$ M+ c& t# [$ A●You will hear part of a conversation between a management consultant and the Human Resources manager of Jenkins, a company which manufactures children’s clothing.
23 What is said about the ownership of Jenkins?
A the founder has sold the company to someone else.
B Jenkins has merged with another company
+ f" J" C( l( }2 F5 }8 ^4 l7 IC There has been no change of ownership.
5 k% k& p2 l! `2 Z$ K* ?0 W24 What does the Human Resources manager see as the main external threat to Jenkins?
A Their retailers are becoming less willing to pay their prices.
4 n3 h* o  u7 W  UB Consumers are buying more top-of-the-range children’s clothes.
C More and more companies are producing children’s clothes.
25 The Human Resources manager sees the company’s main strength as the fact that
A It has several long-term contracts
B it makes products of high quality
  t& B; I  ^1 ^5 C5 U! {# f$ L, i8 @C its distribution system is efficient
26 The Human Resources manager believes that Jenkins’ main weakness at present is that
8 O8 G/ w7 x2 [4 WA the machinery is inadequate for current requirements
B the management style is out of line with modern demands
C the relation between management and workers are poor.
& d# f# G2 v# Q& ^5 g" g0 U! j27 According to the Human Resources manager, why do many machinists choose to leave?
A They think that they can get better paid work elsewhere.
' Z! `' r/ r6 A) YB They feel that too much is expected of them
: S4 X8 v$ j. JC They lack confidence in the company’ future
5 I/ Z- `6 F+ [7 a# M28 When working to produce a batch of clothes
A each team is responsible for a particular operation
B each member of the team produces a complete item
4 r" r0 S: \1 ~; K$ O6 A; eC each person carries out one part of the production process
29. What change has been made to range of goods?
A A smaller number of items is produced
B Each item is now made in smaller quantities.
9 O8 A& E% w3 D& k6 a1 WC Fewer new styles are introduced each year.
30 What is said about the machinists?
A More of their work is falling below the required standard.
0 ?- ?; n8 w' H, I, r+ H7 c( LB Some of them are earning less than they used to.
8 f/ O5 g1 N% ~. S* a5 WC They have to spend longer learning to operate new machines.
That is the end of the Listening test. You now have ten minutes to transfer your answers
6 Q1 [3 ?2 `# F  KSpeaking 16 minutes
* r) l3 u3 L9 NPart one:
In this part, the interlocutor asks question on a number of work-related and non-work related subjects to each candidate in turn. You have to give information about yourself and express personal opinions.
Part two
+ T, l8 {1 w8 u" V& J$ gThe candidate chooses one topic and speaks about it for approximately one minute. One minute’s preparation time is allowed.
A Customer relations: the importance of making customers feel valued
B company growth : the importance to a company of controlling expansion
  B9 Q7 H) g$ ^$ M) ~$ i  A; G- kC Marketing: how to ensure that agents maintain a high level of effectiveness when representing a company
, E" _: Q- o& a5 Y4 z, X2 QPart Three:
In this part of the test, candidates are given a topic to discuss and are allowed 30 seconds to look at the prompt card, before talking together for about three minutes.
Afterwards, the examiner asks more questions related to the topic.
+ H( o* ^, f5 [) h7 pFor two candidates
Staff Suggestion Scheme
2 c) {" t/ d' d* uYour company is planning to introduce a suggestion scheme and to encourage members of staff at all levels to contribute ideas. You have been asked to consider ways of setting up the scheme.
Discuss, and decide together:
* e2 u5 r' `1 P●How to set up the scheme so that all staff feel they can contribute
●How suggestions from members of staff could be evaluated.
For three candidates
9 y" |0 q) [! N6 L+ Z% yStaff suggestion scheme:
You company is planning to introduce a suggestion scheme and to encourage members of staff at all levels to contribute ideas. You have been asked to consider ways of setting up the scheme.
7 v9 ?  i  i+ t3 y2 u6 QDiscuss, and decide together:
: Q6 `. d/ ?$ y7 {* E/ t& q* q●How to set up the scheme so that all staff feel they can contribute
●How suggestions from members of staff could be evaluated
●What kinds of rewards would be suitable for suggestions made.考试用书
4 c/ `; Y- s) J% BFollow-on questions ：
% @6 D+ S+ \! J4 S4 ]●Which kinds of companies can benefit most from suggestion schemes?
(why?)●What other methods can companies use to generate ideas for improvements?
, G( `' T, n1 C●What other ways are there of increasing staff involvement in a company?
1 K& T& _" W+ y# ^$ r1 ~●In what ways can companies obtain suggestion or comments from customers?
6 e* W, J( q' i  p# t9 n% \: u●How important are new ideas for companies in maintaining competitiveness? Why