Answering the phone
& [' g& P$ }2 U. t- a# Q Hello!, c8 E" E1 P" u, z" D5 s- m4 o
Good morning. Grant Hotel. Reception. Susan Park speaking. How may I help you?4 a4 X; H6 Y3 y" X u
Susan Park’s Office.1 F X1 M" u: U3 X
Susan Park/Susan/Park.
6 r) ?' ~$ }$ I( f! w0 Q May I know who’s calling please?; M) d5 _4 O5 s* u* B# W: J
May I know what this is in reference to?
5 d) h7 }2 e3 m6 F Asking to speak to someone
! }7 E! [4 q0 B* s/ D/ o May/Could/Can I speak to/with Dr. Smith please? This is John Green speaking.
4 l" ~+ i1 N/ v- Z0 p0 ] I’d like to speak to Dr. Smith please. This is John Green.6 |, t1 n/ ^( ?
This is John Green from ABC. Is Dr. Smith in, please?. T3 Y- i& W% O K, F
Is Susan there?0 g% |8 g4 Q) A4 L
Dr. Smith please.
& d' w9 Z; j! L4 Q* V+ x0 K6 b+ Q: C I’m with… and I need to talk with… about…; r& M M+ {& f9 Y
I’m representing … May I speak with…, please% z+ e- J" {5 |9 C4 J6 P. u
Asking someone to wait for a moment6 \+ j; a3 U8 G* Y/ v2 ?' d/ Q
Would you mind holding a minute while I try to find her?) d p9 Z' B4 F, B
Could you hold on, please?
% \' h% H& S9 Y, b' Z Please hold on for a second.
" [% e) D+ ^1 e7 q* { One/Just a moment, please.
3 L1 C/ d# Q% W# ^! M0 G Hang on. I’ll get him.
, J% M4 k! Y- C2 o Just a second.
/ {3 `4 @9 Y \* W4 c One moment, please. I’ll see if he’s in.
- c. V: p ?8 K+ n; C Asking the caller to leave a message
+ s, F+ G+ Z7 s. u7 c$ S% F I’m sorry but he’s not here right now. May I take a message or would you like to call back later?, f- ]5 G" P0 u! ^0 [# }; x2 |# j
I’m sorry but he tied up/busy/occupied/in a meeting now. Would you like to have him return your call?
: |+ ?& { @& ?9 Y9 i1 c I’m afraid he can’t come to the phone/speak to you/take the call at this moment. Could you call back in a few minutes/later/in a little while?1 \5 ~& _) {4 X6 ]
I’m sorry he’s not answering the phone. Perhaps he stepped out for a moment. May I have him return your call?5 h7 t% m% G2 `7 ~
Transferring information
' P. r: Z7 D- C+ |2 P Could you repeat that, please?
5 l2 D& w, b3 F; k P- E5 A Could you say it once again?# X# A: \- n4 a) s2 ?2 ^) m
Can you say it louder/slower?
& D# _. F% K: L9 { Have you got that?
: b. `# _& N5 |+ U1 Y Could you please spell it?
# a) s" `. Y! r: _/ ~ Anything else?- y) g: r6 U: P! R* x
Would you like me to read it to you again?4 ^& ~: y& w$ N
Let me repeat to see if I get it. |
发表于 2012-8-14 20:05:42
