Answering the phone7 o) K9 M" D3 Z! Q& \ W& |
Hello! U" C9 Z- W+ x' w" H
Good morning. Grant Hotel. Reception. Susan Park speaking. How may I help you?4 o. ^3 u1 G4 G3 k9 ]* ?3 A
Susan Park’s Office.
: l+ i; b1 K/ D Susan Park/Susan/Park./ {) m1 u& C) Z
May I know who’s calling please?
$ v( A) F' W. I. b1 V) h May I know what this is in reference to?3 W' K, G8 G; A0 x7 Z7 ^9 m6 J
Asking to speak to someone$ L* d# R( q# P1 c
May/Could/Can I speak to/with Dr. Smith please? This is John Green speaking.% K+ V# K9 z6 l7 m: l; y
I’d like to speak to Dr. Smith please. This is John Green.
2 q# M' y) j' N x6 v This is John Green from ABC. Is Dr. Smith in, please?9 a9 W( N+ J2 y" d8 j
Is Susan there?
. {, ]* y1 W& { Dr. Smith please.! m$ N$ J5 {" G( }7 P
I’m with… and I need to talk with… about…
& Q: B1 [" y% b/ q. l* I, Y( d I’m representing … May I speak with…, please
5 e: U( l( b) r7 u: [, U/ s& l Asking someone to wait for a moment6 h$ K/ C/ b4 p$ o9 x
Would you mind holding a minute while I try to find her?
- _0 N+ L X- p6 W( A7 A Could you hold on, please?2 N' G9 Q4 \0 ]
Please hold on for a second.4 r5 `+ E+ f7 _% k1 U
One/Just a moment, please.. i- t I0 O% D- z. `9 z9 F
Hang on. I’ll get him./ Q' t8 Y" ]& t! ^# h! s5 s
Just a second.
8 A# w% z0 o2 |7 L% C" O( J9 R$ B One moment, please. I’ll see if he’s in.
2 I3 V8 n* I9 K; D Asking the caller to leave a message
9 `. B: n. N8 Q I’m sorry but he’s not here right now. May I take a message or would you like to call back later?
! p2 a7 `- N! Q/ b) D& W1 D0 Y I’m sorry but he tied up/busy/occupied/in a meeting now. Would you like to have him return your call?
4 A$ l- [+ r) }4 | I’m afraid he can’t come to the phone/speak to you/take the call at this moment. Could you call back in a few minutes/later/in a little while?. [: _9 Y# f0 X' U$ m I- \9 l0 z
I’m sorry he’s not answering the phone. Perhaps he stepped out for a moment. May I have him return your call?8 a/ E$ F7 x+ \6 I: j" `3 K6 U
Transferring information
: i* a% Y6 _: N. A: D9 Z5 t Could you repeat that, please?3 i$ r3 j2 w/ T' b8 F( _9 G
Could you say it once again?" S( U' n! y1 O8 w7 I# I( Y
Can you say it louder/slower?
# r' M2 |# T1 z, K5 ^ Have you got that?
- B# C' U/ T3 g# x7 Q. [2 l5 @0 e Could you please spell it?
: q. P0 ? e& C, h! E1 X! [ Anything else?
) e0 F$ m' C( x; u. b Would you like me to read it to you again?- b) j+ G; K: ~/ {+ j
Let me repeat to see if I get it. |
发表于 2012-8-14 20:05:42
