Lesson Three电话技巧
$ s- `7 Y6 K9 P5 s5 V(making and answering phone calls, western telephone etiquette)
1 X% E/ P% z$ O# dAnswering the phone7 W, l" L6 o4 F. x, x+ t+ Y
Hello!( P+ r" n: ^7 h2 I" u
Good morning. Grant Hotel. Reception. Susan Park speaking. How may I help you?
, t) R& X; C3 V- A! r* z/ |Susan Park’s Office.
- K% o7 k( V( O6 I' Y6 W8 dSusan Park/Susan/Park.% o* b8 v4 i$ P" ]4 F* g
May I know who’s calling please?% B2 W) S! i+ o# J
May I know what this is in reference to?% C- G4 s' E" v
Asking to speak to someone
, O) q5 d, p+ l3 ^May/Could/Can I speak to/with Dr. Smith please? This is John Green speaking.; }( @6 V/ Z; x9 P, N
I’d like to speak to Dr. Smith please. This is John Green.
- G* _# _; Q% @This is John Green from ABC. Is Dr. Smith in, please?: [4 u/ U3 t3 S/ I
Is Susan there?
& {; e9 K9 c4 V y, pDr. Smith please.
" p& N& |) i# S& V$ F, |I’m with… and I need to talk with… about…
; e/ g8 e2 q) e# ?8 q& ]2 HI’m representing … May I speak with…, please?: A7 i. l6 |, {4 O0 L
Asking someone to wait for a moment
* k9 p Q3 F5 M4 E# j' ]2 xWould you mind holding a minute while I try to find her?4 A& M V0 a: w7 u W1 O$ j
Could you hold on, please?
; f; B$ x' G9 o3 r+ M7 EPlease hold on for a second.+ X$ [5 F( ~! {1 p. g" l
One/Just a moment, please.
. C- P4 L3 ` o7 NHang on. I’ll get him.
8 d. x2 B* t& W0 }" y% P1 e, FJust a second.
6 |5 h) y* B# v6 L( qOne moment, please. I’ll see if he’s in.
' L# c0 ]$ W) f7 d. I5 zAsking the caller to leave a message
* y2 D8 Z) @3 K9 C, UI’m sorry but he’s not here right now. May I take a message or would you like to call back later?) J6 c2 w+ O; |3 q: h
I’m sorry but he tied up/busy/occupied/in a meeting now. Would you like to have him return your call?
3 a& i( Q( X( J/ L' C9 [I’m afraid he can’t come to the phone/speak to you/take the call at this moment. Could you call back in a few minutes/later/in a little while?+ @$ [' p7 V" h7 Z* F
I’m sorry he’s not answering the phone. Perhaps he stepped out for a moment. May I have him return your call?- i$ M& B/ \+ Y, W6 A2 {( c' @
Transferring information
/ C, h- y, Q5 U! l- s Q# WCould you repeat that, please?
( q6 I1 ^; y: P; `; f( F5 J# ECould you say it once again?
/ z' s, H4 L- v4 a) M- rCan you say it louder/slower?
" P9 t& u8 X8 hHave you got that?/ L5 h) t" u6 a5 [! y: }/ k
Could you please spell it?4 L, ~2 ^( W% y( K9 f1 z
Anything else?
% P- |) m( W- SWould you like me to read it to you again?# u+ U+ k; f1 g# C, @! Z" E7 b1 j
Let me repeat to see if I get it. |
发表于 2012-8-14 20:05:42
