Lesson Three电话技巧
" F* L0 }+ r% z1 Z(making and answering phone calls, western telephone etiquette)
6 g$ W* Z" }! A" U8 }5 uAnswering the phone, B u& r& O8 R& O* g- }2 j
Hello!* N6 N0 \' K, |7 b, H# B- m0 s: w
Good morning. Grant Hotel. Reception. Susan Park speaking. How may I help you?
7 K. D; A F( x9 u3 S" D+ iSusan Park’s Office.
- I5 a4 Z) V6 ~# \3 BSusan Park/Susan/Park., y1 A* J" d( p$ A, ~1 R
May I know who’s calling please?
+ U0 S% x7 L7 D" A. xMay I know what this is in reference to?
, w: i! i3 A. [. e& \) g/ n9 m4 FAsking to speak to someone
' y% s8 H4 s6 \. ]* D) d# P( uMay/Could/Can I speak to/with Dr. Smith please? This is John Green speaking.
" c/ X7 h m7 P4 p7 F& dI’d like to speak to Dr. Smith please. This is John Green.
3 k+ g" l$ v& S. ~0 d, U! a) I# pThis is John Green from ABC. Is Dr. Smith in, please?2 I# f1 _" P/ l# d) O1 Y% M
Is Susan there?: w9 q$ v* B. U5 w \' j
Dr. Smith please.
3 C2 r6 b, Q+ S' |6 ~% CI’m with… and I need to talk with… about…3 k0 p5 {( V1 f5 B
I’m representing … May I speak with…, please?( @6 y9 a7 F9 U' H" a. l( V, Q) j" a; K
Asking someone to wait for a moment/ T( t. |, P, M9 C) I
Would you mind holding a minute while I try to find her?
/ K) Q: h5 {, J& p4 l/ P3 g4 sCould you hold on, please?( C/ Z: c9 N) K% t, o" n2 \) P
Please hold on for a second.
9 l% I2 n% M9 o5 S# \; X, z& COne/Just a moment, please.; _( e- h" }, P- t" c: H$ c3 Y
Hang on. I’ll get him.
: l$ |. A: F# I/ |Just a second.
$ I9 c6 F4 o: UOne moment, please. I’ll see if he’s in.
- E# d9 {% y( C5 xAsking the caller to leave a message
6 v( E% q+ i! |1 n' G5 _I’m sorry but he’s not here right now. May I take a message or would you like to call back later?4 }. ^ e( U7 ]" i5 i+ D' s1 h
I’m sorry but he tied up/busy/occupied/in a meeting now. Would you like to have him return your call?; S, M% A4 [; [+ I7 t
I’m afraid he can’t come to the phone/speak to you/take the call at this moment. Could you call back in a few minutes/later/in a little while?/ N! v: B( L) y* P+ ]* s8 g3 n
I’m sorry he’s not answering the phone. Perhaps he stepped out for a moment. May I have him return your call?$ u( V5 f) l; V3 G; {7 {
Transferring information1 U4 Y4 i2 K" Q) N0 |/ t {9 `
Could you repeat that, please?
. ]% e5 V$ o G3 HCould you say it once again?9 H: ?5 P# \! B' C8 n
Can you say it louder/slower?
, m$ G6 O9 e# m2 l" p3 ?/ dHave you got that?
9 c8 e+ i% R: n/ V1 @' e: rCould you please spell it?
3 a2 |# p6 m- b! k9 N! LAnything else?
5 y% j* Y$ s u3 c Z$ I6 x- ~Would you like me to read it to you again?
& L9 s+ X7 Z) |% X- K5 wLet me repeat to see if I get it. |
发表于 2012-8-14 20:05:42
