Lesson Three电话技巧: t( Y0 n* d& a2 L
Answering the phone
2 ~& O6 \* E/ R/ u A Hello!
5 Q+ G& ^# w9 @9 Z X6 m u Good morning. Grant Hotel. Reception. Susan Park speaking. How may I help you?; \* j& U. N; \ l5 ~
Susan Park’s Office.. C( V% M. Z8 t3 ?4 ^6 }
Susan Park/Susan/Park.
' \2 r$ E5 b# a5 a) b. s9 {- i0 D$ w May I know who’s calling please?
) j" d1 y6 e0 }+ W May I know what this is in reference to?
. s8 D( l2 T5 G$ k" ? Asking to speak to someone
; R" K8 u$ w" \* v! g B May/Could/Can I speak to/with Dr. Smith please? This is John Green speaking.( I% Y0 u& Q a( W* I3 N0 b
I’d like to speak to Dr. Smith please. This is John Green.7 K7 M! x, L6 x5 {8 Q1 q
This is John Green from ABC. Is Dr. Smith in, please?
% C1 K3 u0 Q; R: q" r Is Susan there?
( G, N( |* T# h Dr. Smith please.' p. @- P% T% R: o. _# r
I’m with… and I need to talk with… about…1 N5 {) Y, Y+ u( f S7 }" \
I’m representing … May I speak with…, please?) a ~5 l+ v5 o, g0 W
Asking someone to wait for a moment
: v+ ~! x0 P6 \9 U8 d# n Would you mind holding a minute while I try to find her?
7 ~$ i+ s9 d O' E {) R" m Could you hold on, please?
$ d/ y0 S n: ~+ e5 M9 z& b Please hold on for a second.
- m# l1 Y/ U7 }% ` M& d8 _4 G One/Just a moment, please.1 Z o5 L" g6 V8 X% r1 b6 n
Hang on. I’ll get him.
( c4 S7 h& O* s# \ Just a second.
& S% j: ^ F+ H* K" P' W& q# ?! I' Z One moment, please. I’ll see if he’s in.
0 r& b8 a c$ }5 | Z3 _ Asking the caller to leave a message2 q! D8 s/ b! g, j, n4 [( p
I’m sorry but he’s not here right now. May I take a message or would you like to call back later?
! a: n' e' ]) J E3 M) i6 R( x9 U I’m sorry but he tied up/busy/occupied/in a meeting now. Would you like to have him return your call?; C! j" L' K+ u8 m# |% K
I’m afraid he can’t come to the phone/speak to you/take the call at this moment. Could you call back in a few minutes/later/in a little while?
" q3 z7 D }6 V' Z1 F I’m sorry he’s not answering the phone. Perhaps he stepped out for a moment. May I have him return your call?' S( c' X' ` X: j9 T
Transferring7 w$ R, e& A/ z, K& a# ]7 |
Could you repeat that, please?
4 K, W) ]7 G+ K: Q7 `, e Could you say it once again?' B) E* r6 p3 A1 E
Can you say it louder/slower?0 @( s0 s# G( x* j6 l6 U
Have you got that?6 x4 }0 P- E$ o) S0 Y9 }# o7 i4 B
Could you please spell it?
# [& X, o B, ~% y; C5 v Anything else?/ q. W! g* |9 ?, A r
Would you like me to read it to you again?
: D% n% B. |# x Let me repeat to see if I get it. |