BEC初级口语素材：电话技巧

会计考友

　　Lesson Three电话技巧
  s" P; [  h( O3 b: @( N　　Answering the phone
　　Hello!
　　Good morning. Grant Hotel. Reception. Susan Park speaking. How may I help you?
　　Susan Park’s Office.
　　Susan Park/Susan/Park.
　　May I know who’s calling please?
9 f0 H8 m7 @# m  @' L　　May I know what this is in reference to?
　　Asking to speak to someone
　　May/Could/Can I speak to/with Dr. Smith please? This is John Green speaking.
　　I’d like to speak to Dr. Smith please. This is John Green.
/ Y( Z1 R7 p! M% L. G: _　　This is John Green from ABC. Is Dr. Smith in， please?
　　Is Susan there?
  ^7 R' `3 U7 J; @　　Dr. Smith please.
　　I’m with… and I need to talk with… about…
　　I’m representing … May I speak with…， please?
, H- Y- q5 x) S5 z　　Asking someone to wait for a moment
# h! l' y+ K! W" M　　Would you mind holding a minute while I try to find her?
) r# r( K* s/ e: ^! K8 G4 v* A　　Could you hold on， please?
/ |4 j# T$ l, z5 l+ f  E　　Please hold on for a second.
　　One/Just a moment， please.
! F# `; q' R, q3 y　　Hang on. I’ll get him.
; b1 z  r5 ^" L　　Just a second.
. L( C) p0 l$ M- R* Z3 d4 P　　One moment， please. I’ll see if he’s in.
　　Asking the caller to leave a message
) R- E, @  c3 K　　I’m sorry but he’s not here right now. May I take a message or would you like to call back later?
　　I’m sorry but he tied up/busy/occupied/in a meeting now. Would you like to have him return your call?
　　I’m afraid he can’t come to the phone/speak to you/take the call at this moment. Could you call back in a few minutes/later/in a little while?
　　I’m sorry he’s not answering the phone. Perhaps he stepped out for a moment. May I have him return your call?
　　Transferring
　　Could you repeat that， please?
  q: T0 I, O" ^) V( A　　Could you say it once again?
7 z$ C% D; D/ B: U　　Can you say it louder/slower?
' o3 y# N# o; T+ `8 z' a　　Have you got that?
　　Could you please spell it?
. x8 ~) m( ~+ {6 b% O# z　　Anything else?
) V# W" Q" ^/ h/ W& Y3 w　　Would you like me to read it to you again?
　　Let me repeat to see if I get it.