Dialogue 1
2 s# f3 b! W. h- P0 _- q9 P A:Hello,thank you for calling Bradford and Sons. This is Tracy speaking,How may I help you?
7 @2 B# ]* q& M: e/ T7 B2 `: t. l B:Hello.I would like to speak to your director of human resources,Ms.Jenkins,Please.3 B5 ~$ r( [0 b: U
A:Just a moment.I'll check to see if she is at her desk.May I tell her who is calling?
- Q' ^2 K" o" v) k. N0 _! O B:This is Bill Burton from Milford Insurance,I'm calling in regards to our meeting next Tuesday.5 X5 ]7 W" T" p3 o9 `7 {
A:Thank you,Mr.Burton.Can you please hold for a moment?I'll check to see if she is available.* J5 y; S; q& [8 |
B:No problem.6 H8 g! X* f- M
A:I'm sorry,Ms.Jenkins is away from her desk.She has already left for lunch.. a7 ]" _$ s' \+ U) {9 v
Would you like to leave a message for her?; F' S2 P4 h: [
B:Yes,please have her return my call when she returns to the office.It's best if she can get in touch with me before 3 pm today;she can reach me at my office number,635-8799.
# r. g* A, O0 k" r f/ @' ] A:I'm sorry,I didn't quite catch that,could you please repeat the number?
1 O& `, s$ A+ D+ g; d B:No problem,my office number is 635-8799,Tell her to ask for extension 31.4 W" x2 B! }! l- H
A:I'm sorry,Mr.Burton,just to confirm,your name is spelled B-U-R-T-O-N,is that correct?4 L9 q/ P! o7 {9 Q8 S. j
B:Yes,and I represent Milford Insurance.
3 _6 U" ? g( @ r A:I wil make sure Ms.Jenkins receives your message and returns your call before 3pm this afernoon.# u* P; q: f& W/ N D5 `
B:Thank you very much.7 n8 N0 G' J3 O8 m- D3 f
Dialogue2
+ |1 q* V0 V, ~+ m A:Hello,Pasadena Inn,this is Sandy,how may i direct your call?9 V9 w! ^ |& p, C1 k
B:I'd like to speak to someone about reservations.+ n2 r; v" \5 \3 Y0 |0 I
A:I can help you with that.what date would you like to make a reservation for?
: h8 t3 j0 L7 d* f6 Z# c: w7 } B:We'll be arriving May 12th ,but I would like to make reservations for penthouse.
/ D% y% Y% h: k; U% ]2 z+ O A:Oh,I'm sorry sir,I only handle bookings for our standard rooms.The person you need to speak with is Tony Parker,he makes all the arrangements for our executive accounts.Unfortunately,he's not here right now.Can I take your name and number and have him get back to you?
8 V+ [, Y5 w; O3 J | S B:When do you expect him back in?
6 [1 D$ b+ x* E& l U A:He'll be out all afternoon,he might not be able to return your call until tomorrow,Will that be alright?5 E$ T1 ~0 q* q4 n
B:Yes.I suppose.My name is Sam Darcy.He can contact me at 660-843-3235 .& I7 Q2 e& l5 b" q
A:Could you please spell your last name for me?
3 p6 v1 t8 M( h! `; B B:Sure.It's D-A-R-C-Y.6 N) ~: l% R3 q9 j* J5 ?
A:Okay.Mr Darcy,and your phone number is 660-843-3233 ?9 g% Q+ M7 f1 X# }
B:That's 3235.: k4 o! D2 u1 ^, G/ Z
A:Sorry!3235.Great.I'll have Tony call you first thing tomorrow morning. |
发表于 2012-8-14 20:05:42
