商务英语考试：BEC初级口语TelephoneCalls电话

会计考友

　　Dialogue 1
6 u) G9 R4 F- l, G! P　　A:Hello,thank you for calling Bradford and Sons. This is Tracy speaking,How may I help you?
" J0 [1 T  _8 f& j8 l# y% ~0 J　　B:Hello.I would like to speak to your director of human resources,Ms.Jenkins,Please.
　　A:Just a moment.I'll check to see if she is at her desk.May I tell her who is calling?
　　B:This is Bill Burton from Milford Insurance,I'm calling in regards to our meeting next Tuesday.
　　A:Thank you,Mr.Burton.Can you please hold for a moment?I'll check to see if she is available.
　　B:No problem.
　　A:I'm sorry,Ms.Jenkins is away from her desk.She has already left for lunch.
. f& X# S5 \/ V( D! Q　　Would you like to leave a message for her?
0 A, J# |  h2 x$ }5 }3 U　　B:Yes,please have her return my call when she returns to the office.It's best if she can get in touch with me before 3 pm today;she can reach me at my office number,635-8799.
　　A:I'm sorry,I didn't quite catch that,could you please repeat the number?
) B( {8 Y, O4 C7 j# W. h　　B:No problem,my office number is 635-8799,Tell her to ask for extension 31.
' o+ O( V) \+ W1 s　　A:I'm sorry,Mr.Burton,just to confirm,your name is spelled B-U-R-T-O-N,is that correct?
$ m1 c% z3 |1 f: U　　B:Yes,and I represent Milford Insurance.
+ Z7 E( j2 b4 z$ ?  C　　A:I wil make sure Ms.Jenkins receives your message and returns your call before 3pm this afernoon.
　　B:Thank you very much.
　　Dialogue2
　　A:Hello,Pasadena Inn,this is Sandy,how may i direct your call?
" j1 l6 T% H1 Q6 _　　B:I'd like to speak to someone about reservations.
　　A:I can help you with that.what date would you like to make a reservation for?
　　B:We'll be arriving May 12th ,but I would like to make reservations for penthouse.
7 O0 @6 h  w, D0 N) C3 s　　A:Oh,I'm sorry sir,I only handle bookings for our standard rooms.The person you need to speak with is Tony Parker,he makes all the arrangements for our executive accounts.Unfortunately,he's not here right now.Can I take your name and number and have him get back to you?
　　B:When do you expect him back in?
' \4 }/ B& [1 g, p: b2 m6 J$ \; J　　A:He'll be out all afternoon,he might not be able to return your call until tomorrow,Will that be alright?
/ y- E/ }" G  m　　B:Yes.I suppose.My name is Sam Darcy.He can contact me at 660-843-3235 .
　　A:Could you please spell your last name for me?
7 @1 b0 |' Y" L, R2 x2 s. M　　B:Sure.It's D-A-R-C-Y.
　　A:Okay.Mr Darcy,and your phone number is 660-843-3233 ?
　　B:That's 3235.
" B# c" ]) X( \2 [) y　　A:Sorry!3235.Great.I'll have Tony call you first thing tomorrow morning.