Importance of the Public Image Public image refers to how a company is viewed by is customers, suppliers, and stockholders, by the financial community, by the communities in which it operates, and by federal and local governments. Public image is controllable ____(1)____, just as the product, price, place, and promotional efforts are.5 u& T r7 n( U. {( H7 K- D
A firm’s public image ____(2)____ a vital role in the attractiveness of the firm and its products to employees, customers, ____(3)____ to such outsiders as stockholders, suppliers, creditors, government officials, as well as diverse special groups. With some things it is ____(4)____ to satisfy all the diverse publics: for example, a new highly automated plant may meet the approval of creditors and stockholders, but ____(5)____ will undoubtedly find resistance from employees who see their ____(6)____ threatened. On the other hand, high-quality products and service standards should bring almost complete approval, ____(7)____ low quality products and false claims would be widely looked down upon.
2 x, m& A5 d+ l4 W% s' D A firm’s public image, ____(8)____ it is good, should be treasured and protected. It is a valuable asset ____(9)____ usually is built up over a long and satisfying relationship of a firm with is publics. If a firm has ____(10)____ a quality image, this is not easily countered or imitated by competitors. ___(11)___ an image may enable a firm to charge higher prices, to woo the best distributors and dealers, to attract the best employees, to expect ____(12)____ favorable creditor relationships and lowest borrowing costs. It should also allow the firm’s stock to command a higher price-earnings ratio than other firms in the same industry ____(13)____ such a good reputation and public image.
( e: L0 Q1 ^! X A number of factors affect the public image of a corporation. ____(14)____ include physical facilities, contacts of outsiders with company employees, product quality and dependability, prices ____(15)____ competitors, customer service, the kind of advertising and the media and programs used, and the use of public relations and publicity. j1 H+ J" c( l5 L
1. A) at considerable extent! b. @% R! M8 s5 X
B) to considerable extent
! ?- { R7 c% O. M0 ~$ E C) to considerate extent8 {' ?, D0 {$ C& \( x$ m
D) at considerate extent* U8 P# a; c$ U* z. {2 B; F
2. A) establishes! f" F9 v- O+ r8 d8 c6 l; q
B) plays/ s/ ^9 w2 w0 l# b' C5 {1 G/ U
C) makes
6 y7 U( |3 |, ^3 i% P+ v% h
) ^# t. l* T# k+ o+ w D) obtains |