调解纠纷
: F- j4 Z0 c) @/ d6 |' q 你好!我是经理。您能告诉我是怎么回事吗?0 F# p1 l2 l) W6 w
How do you do? I’m the manager. Would you please have a talk with me about it?
- ^, e$ E1 J2 t$ r3 K; c- }2 u8 x. s 我非常抱歉地告诉您,我们的经理现在不在。如果您愿意,我很乐意带您去见我们的经理助理。' g2 {) `: Q7 ^# J
I’m so sorry to tell you that our manager is not at the moment. I’d be more glad to get our assistant manager for you if you like.# Z' q/ V2 C) n( d6 X4 s% M7 h8 c/ f
我认为事情没有那么严重,我可以帮助您处理问题。我能问一下您的一些详细情况吗?8 F$ @0 u) E7 R: y% m* W% I
Well, I think there is nothing serious and I can help you with the problem. Can I ask you for some details?
0 i o' A7 G9 Q% ?! S, C6 ]& {6 S 对于这个误会我们感到非常抱歉,但我希望能得到您的理解与合作,好吗?: A9 Z9 ^( d, E% s7 F3 A
We’re terribly sorry for this misunderstanding, but can I ask for your cooperation and understanding?% c3 B- k$ ?. r( ?( {3 G
我们已经讨论了您提出的改进服务的建议. 请您多提宝贵意见.
7 E% O2 E) J( c% j! `; U We have discussed your suggestion about improving our service quality. We sincerely welcome your suggestions. |