投诉信1
' A' V) {0 P( ]& T+ ~结构要点:0 M p1 \: d; ?+ h7 Y o8 r
投诉信是对产品或服务表示不满的信件，一般分三个部分：; n* q" @* K0 A+ t3 s
1． 提出投诉内容；
3 I) ^, N+ o5 g5 e8 y3 W% b O2． 说明具体情况；$ k3 G0 j( b2 ^
3． 提出解决办法。1 P1 V8 W3 z8 v9 b# m' D* o3 h7 I. n
Directions 15
3 ]* ~8 {& C, |8 o- Q8 a2 v- ~8 kSuppose that you ordered a television but later found that it has worrying problems. Write a letter of complaint to describe the matter and require settlement. Do not sign your own name at the end of your letter, using "Li Ming" instead.
3 z9 Z8 P: b) E3 p ]Sample:
7 e. A: |* w0 j3 [- lDear Sir, ; I2 b3 V$ I5 F4 w9 c- S2 m3 V
The television I ordered from your store arrived on time last Friday, but only three days later I found it could not work properly. ; I; a3 l; d- B
On Tuesday evening, when I turned on the television, I was surprised to find that it became a blackandwhite television-all of the other colors were simply gone. What made matters worse, the remote control was also out of order. I dialed your service number for several times, but the line was always busy.
5 }3 m2 T* S; d3 H: gThis problem has affected our normal life. Can you get it repaired as soon as possible? Thank you for your consideration.
* t- @) K9 h8 XI am looking forward to your early reply. , K& ]7 ]" q4 j% _/ p
Yours faithfully," K: x* |1 I/ b- `2 I! A
Li Ming |
发表于 2012-8-14 10:35:42
