商务实战：019 Identifying Yourself over the Phone

会计考友

　　陈豪在北京的ABC美国公司工作。每当有什么礼节方面的问题，他都去问美籍华人Mary。现在他正在打电话约Mary去吃午饭。
　　(Office ambience)
　　M：Hello, Human Resources Department, this is Mary.
" _- O6 X" D5 e3 \$ g. ?( D3 U　　C：Hi Mary. How would you like to go to lunch at the new Italian restaurant in our building? 我有一张优惠券，买一送一。Sounds good?
; H! b) P0 ]& [4 m　　M：Excuse me. Who's this?
　　C：是我呀！陈豪！你连我的声音都听不出来呀？
7 m+ e1 v2 A1 }/ e0 j- a　　M：噢，是你呀！陈豪，You really should identify yourself every time you call someone.
　　C：嗨，都是熟人还要报自己的名字？
" C; G6 _% H( k7 d+ V- y- \% {　　M：Not every one has the ability to recognize voices. Sometimes, there is background noise or a bad connection. 而且有的人的声音听起来很像的。
1 M& E6 J+ K1 ]+ E5 L; N　　C：That's right。我有个朋友，他儿子的声音跟他的非常像。每次我朋友接电话时，我都以为是他的儿子，所以我就问：你爸爸在家吗？
) T# S3 G6 ~& R4 v, K  h　　M：How did your friend react?
! {$ Y9 w$ y2 v4 A' E0 h+ @. P6 L　　C：开始他有点生气地说：我就是他爸。可有一次他回答说：我爸早死了。
　　M：It would not have happened if you identify yourself first. (Telephone rings...) Hello, this is Mary.
　　******
" m5 B7 {+ n) Q5 _4 i/ q: e　　C：Hi Mary. 早上我看你有电话，所以就走了。
# K# Y4 q) o# ]7 j# a% g5 J　　M：You did the right thing. 美国人打电话时一般不喜欢别人站在一旁听。
1 p, i4 _( @) P1 P% l  ?" u3 Y　　C：不过我还有个问题要问你。
　　M：What is it?
　　C：我有一次打电话给一个很重要的客户，他的秘书接的电话。那秘书就问我："May I ask who is calling?" 等我告诉她我的名字后，她又说："I'm sorry. Mr. Moore is in a meeting." 你说他是真的在开会，还是不想跟我说话？
　　M：这我可不知道。但是要是你先报了名字，接电话的人说某某人不在，你就不会有这种疑问了。
3 ]/ G5 ~" V! O4 ~# V　　C： 那倒也是。Mary, is there any time when I wouldn't need to say who I am?
8 ]/ F2 e) f+ C$ m' {' i　　M：Well...If you call your girlfriend three or five times a day, I don't think you need to identify yourself. 你可以说："Hi honey...", or "Hi sweetheart..."
5 M) u- x/ V; B; R$ s　　C：你开什么玩笑呀！ I don't even have a girlfriend. 我连女朋友还没有呐！
　　M：Yes, I WAS kidding. 因为在商业场合是不可能，也不允许这样说的。
2 e6 @4 L6 {; J. l- O　　C：Mary, 请你把我们谈到的电话礼节总结一下吧！
　　M：It's simple: always identify yourself when you call someone; step away when someone is on the phone; be aware that business phone calls should be formal and are different from private calls.
　　C：Thank you Mary!