2012国际商务师考试辅导：商务书信二十八

会计考友

Dealing with a difficult customer  
. Z5 V# R$ R! ^" iDear sirs,  
- o3 {* T% V8 |5 I1 k6 iWe have been doing business together for a long time and we value our relationship. Of late, we have not been able to provide the kind of service we both want.  

) R* j7 p5 J( sThe problem is that your purchasing department is changing orders after they have been placed. This has led to confusion and frustration for both of our companies. In several instances, you have returned goods that were originally ordered.  
; o8 U4 I+ F) G# E8 d" l
/ }# |7 X+ t' w3 M6 a% ~To solve the problem, I propose that on receipt of an order, our sales staff contact you to verify it. If you decide on any changes, we will amend the order and fax you a copy so that you can check it.  
  |0 H0 _6 E$ k6 N
I trust that this system will cut down on delays and errors, and allow our operations to run smoothly.  
( J8 r& C% C4 d4 n; Z( \/ w
: _9 U3 Z; m2 d( l  xYours faithfully,  
8 f6 A4 R* g3 Q6 `/ f, xJames Brown  
, i2 Q1 c2 h6 x' [& a3 uManger  
) E( D5 p. }1 _! f, u/ z, f# k; G===================================  
Dealing with a difficult custome  
應付難辦的客戶,  
9 ]; d) ~5 \/ R6 D) j: g& K( U$ ?1 F' EDear sirs,  
敬啟者,  
; C6 |) A- k! p5 h; c. e8 u& ~We have been doing business together for a long time and we value our relationship. Of late, we have not been able to provide the kind of service we both want.  
% q4 q% y" y# O! Y8 P# s; j: m4 @承蒙多年惠顧,本公司感激萬分.然近來合作出現問題,隻服務水準未能符合對方要求,本公司為此擔憂不已.  
/ b! C) Q) C( m" gThe problem is that your purchasing department is changing orders after they have been placed. This has led to confusion and frustration for both of our companies. In several instances, you have returned goods that were originally ordered.  
貴公司采購部發出訂單后,再三更改內容;更有甚者,屢次退回訂購之貨品,導致了雙方公司工作中的混亂和困惑.  
To solve the problem, I propose that on receipt of an order, our sales staff contact you to verify it. If you decide on any changes, we will amend the order and fax you a copy so that you can check it.  
為避免問題日趨嚴重,特此建議在接到定單后,由本公司銷售人員與貴公司復核.若需作出改動,本公司把定單修改后電傳副本,供貴公司查核.  
I trust that this system will cut down on delays and errors, and allow our operations to run smoothly.  
盼望上述辦法能減少延誤,促進雙方業務發展.  
Yours faithfully,  
& E1 Q9 q) ^; RJames Brown  
Manger  
0 G% F% ?0 x5 L* e! e3 @====================================  
Useful phrases實用短語  
" U% }! X% @( D3 e1.We have been doing business together for a long time and we value our relationship.  
: x1 l/ [9 R# q# n* p" y承蒙多年惠顧,本公司感激萬分.  
2.This has led to confusion and frustration for both of our companies.  
…導致了雙方公司工作中的混亂和困惑  
3.I trust that this system will cut down on delays and errors, and allow our operating to run smoothly.  
9 i4 T. X  i  {! @盼望上述辦法能減少延誤,促進雙方業務發展.  
=====================================  
Notes 段意解說  
3 V7 X( U* k/ V  {, j: V  }7 t1.Introduce the subject of the letter  
1 L( c0 ^0 h- B. ^5 x8 N2 E概括信件內容  
& J9 F7 J8 Q! R  y5 B: [* g7 W# x2.Set out the problem  
指出問題  
3.Propose a solution  
  E- Z/ a! b# z/ l$ k: a& K建議解決方法  
4.Express the hope that the situation will be improved.  
( p; L8 S7 Q! D/ b* ]2 w期望情況得到改善  
( U7 |, B3 O6 j2 c( G3 {+ `# Q================================  
( X9 `% M3 l% K2 qAlternative phrases替代用語  
/ I" `5 o) z( b& a5 l4 T6 E4 AWe have been doing business together for a long time and we value our relationship. Of late, we have not been able to provide the kind of service we both want.  
(We have been trading…)  
* M# i( d8 R# c+ U1 E* n6 L(Recently,…)  
  s- ~* o0 z( sThe problem is that your purchasing department is changing orders after they have been placed. This has led to confusion and frustration for both of our companies. In several instances, you have returned goods that were originally ordered.  
! @+ a8 _) g+ L6 n0 a5 p(…after they have made them.)  
(On several occasions,…)  
(…that you originally ordered.)  
8 H+ M/ \: r% Z, D/ z4 gTo solve the problem, I propose that on receipt of an order, our sales staff contact you to verify it. If you decide on any changes, we will amend the order and fax you a copy so that you can check it.  
: r. B" z% R  _: R# \. O8 D/ R(To eradicate the problem…)  
5 m" ~0 J) h" P0 y9 G; r4 s! {(…to check it …)  
I trust that this system will cut down on delays and errors, and allow our operations to run smoothly.  
5 l7 B! j, }6 D6 }8 n(I hope that this arrangement will reduce delays and errors, and permit…)  
) t, i* @' t# @9 F===========================================  
Comments 評注  
# w! R6 l8 B1 Z" C8 g" ZThe letter attempts to bring some order to a chaotic situation. It suggests a method of dealing with the problem by introducing a system of ordering that should lead the customer to more disciplined behaviour.  
6 S/ f- J" l" R* j本信就買賣雙方合作上的問題提出解決方法,期望客戶今后能遵守.