剑桥商务英语中级第三辑真题阅读精讲（19）

会计考友

人邮版中级真题第三辑TEST 4阅读部分的part 4
& m5 p( P; c( hThe bank with ideas
With several hundred years of history behind it, the APL Bank has few problems in convincing businesses that it is reputable and secure__21__ of a range of banking serving. Now, it is demonstrating to business customers that it is flexible and responsive enough to ___22___ their changing needs in the 21st century.
Based in London, APL offers banking services to businesses throughout the UK via its branch __23___. Most customer service provision is ___24_ out by personal account managers based in local branches, together with ___25__ staff at company headquarters.
An important ___26__for APL has been to make it easy for customers to __27__business with the bank. They can contact their account manager by direct line or email; if the manager is on holiday, a carefully chosen colleague becomes the ‘account contact’ and ___28__with the customer during the manager’s ___29___. In addition, for those who want ___30__ to their bank at any time of day or night there is now a 24-hour phone-based service.
" M% g& N% h" |2 J* c% A4 [In order to remain competitive and build customer loyalty, the bank guarantees to turn around urgent loan___31__within 24 hours. This focus on the customer has also been a driving __32__in APL’s recruitment and development policy. For example, newly inducted staff ___33__a ‘customer service review’ to find out what it is like to be on the other side of the desk, asking to borrow money.
Together, these ___34__in banking have achieved excellent results. The customer__35___is growing fast, and last year the bank gained 36,000 new business accounts.
正确答案为橙色字体
$ Y" C; k# G6 ?2 n21. A. producer B. supplier C. provider D. giver
- [( A) Y' j/ `9 K) [# F22. A achieve B. reach C meet D. assist
23. A. system B. web C. grid D. network
24. A. taken B. brought C. carried D. put
$ [6 p; i# \! Z5 P- v, T$ a25. A. aid B. support C. guidance D. backing
# M  k/ [3 e% B- q* N: t26. A. objective B. purpose C. direction D. scheme
27. A do B. run C. make D. have
28. A copes B. arranges C. handles D. deals
29. A vacancy B. departure C. absence D. retirement
  c/ h5 h$ o) r8 b; X" \6 U30. A access B. entrance C. approach D. opening
31. A. demands B. applications C. proposals D. orders
! o" g* O9 f" e) n, s( R32. A power B. strength C. force D. pressure
" O; {# u" Q; r! O- B/ u9 D1 ^33. A take over B. go through C. set down D. put up
34. A. innovations B. adaptations C. revisions D. modernization
( F; e2 Z5 Q+ g1 q35. A. source B. base C. centre D. foundation
网友提问：
Most customer service provision is carried out by personal account managers based in local branches, together with __________ staff at company headquarters.
1. aid
0 m$ N1 V+ j+ Q* p0 U; ]2. support
3. guidance
4. backing
为什么用support，不用backing？两者有什么区别么？
解答：
0 P- P" T; l& V3 P; n3 J$ y这里不能选择backing。back有支持的意思，但是backing表支持时却是名词
（support or help, especially with money。
& t* I- U; Z& }7 s查了朗文词典和剑桥词典，backing做形容词时只在朗文词典里有一种解释：backing singers
: }) L5 M) d6 _, K) A: T& p意思应该是背景歌手或者是伴唱歌手。
所以给出的空里不能选backing.
support staff可以说是一种固定的用法，意思是支持人员，或者是后勤人员、运维人员，填入这个句子的空格处正好合适。
3 \6 h/ F5 H. ~+ P/ M, z! p这是《金融时报》词典的解释：Employees whose work is helping a company or organization to operate, for example technical or administrative workers
; A/ E9 ]0 k) p橙色标注的几个空将做重点解答
6 V, i6 f) Q0 O21、争议的焦点可能在B和C之间，supplier 还是provider。
supplier更侧重于提供某种产品（朗文：a company or person that provides a particular product）
provider强调提供某种服务（朗文：a company or person that provides a service）
( P; z& u: p6 p, Q联系这个空后面的banking serving，这里应该选择provider。
3 A8 n# X7 j6 U6 x23、network 相互关系（配合）的系统
3 r- ^5 t7 E6 k- e3 nbranch network 由分支机构构成的网络。
这个词很好理解，看一遍就会了。如果是第一次选，没准会选中system
' w* [& I2 T# P+ |- A. @5 j28、cope with后接事 deal with可接人和事
+ b" X5 h! Z( N; ~handle是及物动词，后面直接接人和事，相当于deal with
31、loan application 贷款申请
) T/ m+ v' J! y+ zapply for loan 固定用法
33、go through 仔细的查看，后面正好和customer service review搭配。
driving force和customer base属于固定用法