The bank with ideas , Z7 s$ N2 V! @) u9 E
With several hundred years of history behind it, the APL Bank has few problems in convincing businesses that it is reputable and secure__21__ of a range of banking serving. Now, it is demonstrating to business customers that it is flexible and responsive enough to ___22___ their changing needs in the 21st century. ! y2 u5 H& B& |: R5 F! o' ~
Based in London, APL offers banking services to businesses throughout the UK via its branch __23___. Most customer service provision is ___24_ out by personal account managers based in local branches, together with ___25__ staff at company headquarters. / ]8 s, @" i( J0 V+ p. B
An important ___26__for APL has been to make it easy for customers to __27__business with the bank. They can contact their account manager by direct line or email; if the manager is on holiday, a carefully chosen colleague becomes the ‘account contact’ and ___28__with the customer during the manager’s ___29___. In addition, for those who want ___30__ to their bank at any time of day or night there is now a 24-hour phone-based service. ; R' T) _8 B, {# t* h8 r/ j7 C
In order to remain competitive and build customer loyalty, the bank guarantees to turn around urgent loan___31__within 24 hours. This focus on the customer has also been a driving __32__in APL’s recruitment and development policy. For example, newly inducted staff ___33__a ‘customer service review’ to find out what it is like to be on the other side of the desk, asking to borrow money. 6 n" Y( @- a% ?5 p! M
Together, these ___34__in banking have achieved excellent results. The customer__35___is growing fast, and last year the bank gained 36,000 new business accounts.
2 `% ?' s0 I1 j# u7 t 21. A. producer B. supplier C. provider D. giver : R+ f4 X6 c1 s$ q/ Q
22. A achieve B. reach C meet D. assist
5 w5 _4 g, S) e# [1 D# W: g+ b$ O 23. A. system B. web C. grid D. network 中华考试网(www.Examw。com)2 t7 L0 p& [, t2 U/ W7 A k* d
24. A. taken B. brought C. carried D. put
; e/ a- B$ h3 n' T- S 25. A. aid B. support C. guidance D. backing
& j* r+ i( w8 e: }3 i) S 26. A. objective B. purpose C. direction D. scheme
8 L# g( }6 C% E# ]4 b+ ?. Y6 R 27. A do B. run C. make D. have " f* S, j5 f: i1 B: B6 f
28. A copes B. arranges C. handles D. deals
" O* A5 ?0 ?$ p% U( m- Q 29. A vacancy B. departure C. absence D. retirement 4 o `2 r; K0 b, u( U
30. A access B. entrance C. approach D. opening
0 f/ M6 n. @% S, | 31. A. demands B. applications C. proposals D. orders
; X* }0 T1 }# `* o- \; i8 d8 i' F 32. A power B. strength C. force D. pressure , T; C' }! \$ s5 w: f
33. A take over B. go through C. set down D. put up
: g& S, H& Y F( z% F 34. A. innovations B. adaptations C. revisions D. modernization . L! m. r2 x/ q9 J8 I7 A8 g
35. A. source B. base C. centre D. foundation |