</p> Question 2:考试用书
8 B7 D- f! ~, Z' |1 e ●The Managing Director of your company or organization has announced that reports on performance are to be produced by all departments. Your Hear of Department has asked you to produce the report about your department for the Managing Director.& F( @& n& W& Q! [: _
●Write the report for the Managing Director, explaining:
- l# Q/ @, `5 I* R, W A What aspects of your department function most effectively
0 K z$ k3 L6 g, ?1 x# O' z B Which aspect is most in need of improvement
+ i0 C1 ]4 h- C4 M( E1 G/ _ C How this improvement could be achieved
. a1 A! O( }' P2 a* l9 K6 l Question 3( u5 i2 C, U: o, h+ Y
●You work for an employment agency. The following is part of a letter you have received from a customer:9 @3 r7 K. j( l$ y% S6 e2 h
The temporary administrative assistant you sent us was totally unacceptable. I certainly will not be using your agency again when I need temporary staff.
& Q$ r+ V1 O& }: L g; ` ●Write a letter to the customer:& A7 ^/ S: A: d3 r5 K
A apologising for having sent the unsatisfactory temporary worker, j2 t/ y1 H" ~0 d; v) r
B giving reasons for what happened考试用书
H8 F% F Y* h" @$ r3 L4 b C explaining why what happened was exceptional1 D% r8 |( V1 P% m7 i- [, F, Q* v% O
' E6 X1 n5 Y& G$ D$ o' n D offering some sort of compensation to the customer |