高级商务英语口语辅导：口语会刊（108）

会计考友

　法律事务——投诉
: b% e/ O5 K9 W) {　　1.Customer complaints 客户投诉
　　A: We had a lot of customer complaints on our products. What should we do?
" w' l7 p$ ]. M; j　　B: We need to investigate the cases, and find the root of the cause.
　　A：有很多客户投诉我们的产品，我们该怎么办？
　　B：我们要调查一下情况，找出根本原因。
　　2.Formal complaints 正式投诉
  R& ^, O0 \9 G: p8 k4 N　　A: Today, our customer sent a letter of formal complaints to our General Manager.
5 X4 v$ H3 ]! L  C- P! H　　B: Really? It's getting very serious. We got to take care of it soon.
　　A：今天，我们的客户给总经理发了一封正式的投诉信。
　　B：真的吗？问题严重了，我们得尽快解决这个问题。
1 j( C) {1 L, m0 y# w7 f5 t+ r　　3.Public relations 公共关系
/ l6 j( r0 N& F6 P1 ~0 X+ V* Q　　A: Who takes care of complains in our company?
　　B: Public Relations Department.
　　A：谁来负责我们公司的投诉？
　　B：公共关系部。
) U/ h9 A; C# n( H* x- v% ]　　4.Punishment 惩罚
! ^: U' A# T" Q4 T　　A: If you don't satisfy customers, they would remember, and they will punish you by not buying your products.
$ h, Y6 E- t, L! F) ]　　B: I learnt that in a hard way.
　　A：如果你不让你的客户满意，他们会记在心里，通过不再买你的东西来惩罚你。
　　B：我有过惨痛的经验教训。
　　5.Survey of satisfaction 满意度调查
　　A: Do we have a survey of satisfaction?
) B" ?; @( |! g) m+ r　　B: No. We rely on J.D Power reports.
/ t* B( D$ [+ g- L6 c0 D5 l3 V　　A：我们有满意度调查吗？
" i" q6 B! g4 H" p/ j　　B：没有，我们依靠J.D Power调查报告。
6 k7 H5 a' F1 w4 {, _4 R+ k$ z　　Note: J.D Power is a company who does evaluation quality on cars and auto systems.
　　注：J.D Power是一个评估汽车和汽车系统质量的公司。