2011年商务英语考试：BEC高级阅读指导（5）

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Part two
$ ~# {2 p1 z' R9 Z# F1 p& k, b7 qQuestions 13-22
●You will here five different business people talking about trips they have recently been on.
13
14
15
16
17
A to supervise staff training
B to hold job interviews
C to introduce new policy
D to visit possible new premises
/ C: t# v5 T) d  x9 wE to observe working practices
7 T6 Y+ |) z" Q1 n  k& U' x7 ~F to meet a new manager
( k, M; _1 x4 K* J. g: PG to sign a new contract
H to deal with a complaint
, ^. D( A$ U* y0 h) C; ZTask two-problem
) B0 x5 p" U4 b% h$ p; l9 V9 A7 `●For question 18-22, match the extracts with the problem, listed A –H
3 ~/ l- P1 p% {! V' g2 w5 d●For each extract, choose the problem described
● write one letter (A-H) next to the number of the extract
9 t: X, e9 s7 T: o' h; R  M7 ~18
( y, N! E1 J- S  F4 w19
20
0 r6 v5 o( C  V, I21
4 c$ R. N5 |2 }' C( f22
: P" y6 R+ y0 i6 E8 ?: p+ [# pA I forgot a document
B My hotel was noisy
C I was late for meeting.
D I didn’t understand some figures.
E The service at my hotel was bad.
F I had some wrong information
G I didn’t have an interpreter.
5 h1 ], N. l/ p& |. m: WH I experienced computer problems.
PART THREE
Question 23-30.
●You will hear part of a conversation between a management consultant and the Human Resources manager of Jenkins, a company which manufactures children’s clothing.
* t; V6 V+ q. v  k- N23 What is said about the ownership of Jenkins?
A the founder has sold the company to someone else.
B Jenkins has merged with another company
C There has been no change of ownership.
4 a- ?' J/ Z8 _% m24 What does the Human Resources manager see as the main external threat to Jenkins?
A Their retailers are becoming less willing to pay their prices.
* u# c0 b: d9 v% m" g) c6 aB Consumers are buying more top-of-the-range children’s clothes.
C More and more companies are producing children’s clothes.
25 The Human Resources manager sees the company’s main strength as the fact that
A It has several long-term contracts
# V& }5 h( I; H9 V! I+ AB it makes products of high quality
C its distribution system is efficient
# C1 p$ z! g! N1 Q3 w26 The Human Resources manager believes that Jenkins’ main weakness at present is that
A the machinery is inadequate for current requirements
B the management style is out of line with modern demands
$ |" O' x/ f  `6 U; ^C the relation between management and workers are poor.
27 According to the Human Resources manager, why do many machinists choose to leave?
$ x# F* j; {1 L: O# P0 ^1 D( [A They think that they can get better paid work elsewhere.
% w% X$ u3 z2 a$ x' C& U0 q2 C: YB They feel that too much is expected of them
C They lack confidence in the company’ future
28 When working to produce a batch of clothes
0 ?" c4 u' `& n$ I% V& AA each team is responsible for a particular operation
B each member of the team produces a complete item
C each person carries out one part of the production process
29. What change has been made to range of goods?
) a+ P2 |% W" r  _' GA A smaller number of items is produced
B Each item is now made in smaller quantities.
C Fewer new styles are introduced each year.
6 `* q1 ?5 I: }0 v# l$ a6 w& F30 What is said about the machinists?
# i% f# A. p/ X. z% vA More of their work is falling below the required standard.
B Some of them are earning less than they used to.
C They have to spend longer learning to operate new machines.
That is the end of the Listening test. You now have ten minutes to transfer your answers
$ O7 G# ]) n- K9 ESpeaking 16 minutes
Part one:
In this part, the interlocutor asks question on a number of work-related and non-work related subjects to each candidate in turn. You have to give information about yourself and express personal opinions.
Part two
$ j, w2 U- p* n: j% _! {The candidate chooses one topic and speaks about it for approximately one minute. One minute’s preparation time is allowed.
; K! U- ?/ t. `- JA Customer relations: the importance of making customers feel valued
2 j" j$ }' _3 [. _. rB company growth : the importance to a company of controlling expansion
3 d& D4 I: y0 p. @2 KC Marketing: how to ensure that agents maintain a high level of effectiveness when representing a company
Part Three:
In this part of the test, candidates are given a topic to discuss and are allowed 30 seconds to look at the prompt card, before talking together for about three minutes.
4 M+ u' N: }. cAfterwards, the examiner asks more questions related to the topic.
% I. o$ N2 m8 k* t6 A2 JFor two candidates
+ [, j: |0 Y/ u. j( tStaff Suggestion Scheme
% M% g) ?2 e/ s* ^Your company is planning to introduce a suggestion scheme and to encourage members of staff at all levels to contribute ideas. You have been asked to consider ways of setting up the scheme.
Discuss, and decide together:
3 [/ a" P: ~2 p●How to set up the scheme so that all staff feel they can contribute
●How suggestions from members of staff could be evaluated.
4 m' I6 f! X: ?0 c0 vFor three candidates
Staff suggestion scheme:
+ Q$ N: f" ~9 V( F, h$ g  I' _# bYou company is planning to introduce a suggestion scheme and to encourage members of staff at all levels to contribute ideas. You have been asked to consider ways of setting up the scheme.
% R9 _' G5 ~) a, L) z5 uDiscuss, and decide together:
9 r3 t$ R2 z  C. _- C- e7 n●How to set up the scheme so that all staff feel they can contribute
●How suggestions from members of staff could be evaluated
9 W7 T8 O* E7 ^( `- V●What kinds of rewards would be suitable for suggestions made.考试用书
: \9 f- \$ q/ R$ P- N# w" ~# _Follow-on questions ：
●Which kinds of companies can benefit most from suggestion schemes?
(why?)●What other methods can companies use to generate ideas for improvements?
●What other ways are there of increasing staff involvement in a company?
* n6 P9 N: l8 o4 }( \3 @5 G, j●In what ways can companies obtain suggestion or comments from customers?
  x" r1 P, K" g* q( L●How important are new ideas for companies in maintaining competitiveness? Why