That's all right. I hope we can help you at some other time. Good-bye.好了,希望我们今后还能给你帮助。再见。 X A- D# k" b2 E+ V0 N% w
Good-bye.再见。: f, r$ B* z, D' I
I'm calling to know if it would be at all possible to cancel our reservation.我打电话想知道我们的预约是否有可能取消。' N0 o' d- X! A* x/ b+ v* R$ K
I have to postpone our appointment.我要把我们的约会延期。, n; f- C7 m; U7 W# @4 ^8 E
Is it too late to cancel our plans?现在取消我们的计划是否太迟了?
2 Z( e* k( A) V4 K$ F% E7 S How much notice of cancellation is necessary to get my deposit back?想把定金拿回来,要提前多长时间通知你才行?: U5 l+ D" n& X% j
Hello, my name is Susan and I am calling to confirm my reservation.喂,你好,我叫苏珊,我大电话确定我的预定。
9 n& h+ t' ]% ]; ^! d# i Yes, Miss Susan, we have you down for a deluxe room tonight.您好,苏珊小姐,我们已为您定好了今晚一间豪华房间。
9 m O7 T) u$ F5 ^. h Great and please make sure the room has a nice view of the park.很好,要定那个可以看到公园美丽景色的房间。3 g+ y9 ~/ N0 }* N9 ]1 h& x, v* u; f
Yes, Miss. I will.好的,小姐。我会注意的。
: w: U! X2 m. R7 N' X: P Thanks a lot!多谢了!0 P+ ?& g$ E `/ n
Not at all.不客气。
, w1 H" j0 v' V- n4 |' n Hi. This si Peter from Dr. Alice's office.嗨,你好,我是埃里斯诊所的彼得。% E. d2 W7 A M9 D9 _! E/ `, f$ z
Hi, Peter.彼得,你好。7 j$ [& N! ?- r4 `6 H5 u* Z1 ?. v
I'm just calling to confirm your appointment tomorrow at 3:00 p.m.我打电话确认明天下午3点你约定的时间。
3 c. v# y& e! X3 s9 q Thank you. I will be there on time.谢谢你,我会准时到的。
; U5 E4 d0 d4 \( ]& P6 J% r( N$ Z I need to confirm my reservation.我要确认我的预定。
}9 S' b2 F3 I Can you confirm that the meeting is at 9:00 a.m.?你能否确认一下,开会的时间是早上9点吗?
* A [) V' y; F H9 q9 [ e I just want to confirm that the arrangements have been made.我要确认所有计划都安排好了。
7 ~6 R H! K! w: F* }0 b% K I'm looking for whoever is in charge of your company.我要找你们公司的负责人。5 ?. l1 }, X- i2 ~1 \) [+ S
And I want to know a certain product of yours.我想问一下你们的产品。 j# [0 S" N a# c+ z8 }
What about it? I may possibly be of help.什么产品?也许我能效劳。
8 }; I# H9 l4 O9 p Well. I'm sorry to inform you of this, but we got cloth that are all the wrong color.哦,很抱歉告诉你,我们发现你们寄送的布匹颜色搞错了。
( \* j; D0 d T/ y0 k2 d5 x We asked for black and green, but we got white and red.我们要黑的和绿的,但你们送来的是白的和红的。5 |9 X: R$ \8 b5 g
I'll check on it immediately. What would you like us to do?我马上给你核对一下,你们想怎么办呢?: ~. M5 j( W& v2 _4 w$ z1 J
Do you need us to replace them, or would you prefer a discount on the ones you've received?要我们重新给您换货,还是对已收到的这批货打折扣呢?/ @/ \. P: s. ?3 s) P# X" k
Let me think about it. I'll let you know when you find out.让我考虑一下,具体怎么办我会通知你。
+ G2 U2 L; ~; i4 ? I'd like to talk to the person responsible for sale.我想同你们负责销售的人谈谈。 D6 q$ s& ]2 [- }: j
I'd like to be connected to your person who handles sale.我想和你们负责销售的人联络。6 ~7 c! s" b2 H1 @* I
What's the matter?出什么事了?/ z& j j! `' v1 n* b/ l
What's wrong with it?电话英语! g( c5 G" R- f1 S
I hate to tell you of this。很抱歉通知您。6 I& N, [7 R% v* Z2 S: n# B, g/ w( P
But we found that there are some faulty materials in goods which we have shipped to you.我们发觉前不久寄送给你们的那批货里有一些劣质品。
) h* |' I6 l0 e3 \5 x: P! O r Oh, that's quite unusual for your company, isn't it?哦,你们公司向来很少会出这种事情,不是吗?) m0 \3 `! o |8 c. T* H
Well, I'm flattered.嗯,不敢当。9 y) X4 [7 ?( r2 \$ G/ |
What can we do to fix things?那现在我们要怎么办呢?
" W( Y5 R9 \+ D) S: G$ v We would like you to ship back all the goods to us.我们希望您能把整批货寄送回来。; @( P) l [' k6 z4 l
And we will send you a replacement right now.我们会马上补寄一批货过去。 |