“商务英语口语”适合已掌握英语基本语法和常用词汇的商务人士,或者是英语水平较高,但口语水平较差人士。将和外商谈生意时可能碰到的情况一网打尽,内容包括迎接客户、如何招待客户、推销产品、陪客户参观工厂、解决纠纷、顺利签约、完成交易、国外出差、订机票、旅店、途中处理突发事件等最常用的商务术语与词汇以及贸易实务常识、欧美国情、基本礼仪,让学员成为博闻多礼,潜力无限的经理人才。( u5 u, A( ^( c5 H) |# m
UNIT 2 HOW TO USE TELEPHONE 如何使用电话
7 c- @3 l% k+ m: s EDWARD GREEN: Hello, my name is Edward Green. I would like to speak to Mr. Smith, please.' |+ p0 `, w. ?4 y3 Q) N7 O/ R
爱德华.格林:你好, 我是爱德华.格林。请史密斯先生接电话。' Y2 c+ w; E2 |+ Q g/ s
SMITH'S SECRETARY: I am sorry, but Mr.Smith isn't available.
3 U" W: Z; W5 M# M: r 史密斯的秘书:对不起,史密斯先生现在不在。
- U# A5 s# H- R/ ^1 L* \ EDWARD GREEN: Okay. I'll bring back. Does Mr. Smith have a direct line?; i/ q& o' E/ v+ `* D' \! I
爱德华.格林:那好吧。我再打过来。史密斯先生有直线电话吗?
7 t+ x. O8 n* ` SMITH'S SECRETARY: I'm sorry but the number is confidential.9 V# }6 S! g) [% M
史密斯的秘书:对不起,号码保密。& y) E. U/ @; n- X
EDWARD GREEN: Okay. Thank you.$ o1 B* \1 D4 [
爱德华.格林:好的。谢谢。外语学习网$ I( B! \9 ]! r; N: A( Y, e
JENNY ROSS: It's very difficult to speak to Mr. Smith.( ?6 x: B2 i, {! X
詹妮.罗斯:想跟史密斯先生通电话真难。) e- f w8 k) s6 a9 ]6 E, v
EDWARD GREEN: Yes, I know.
( d6 t2 u6 ?' ]! O# O 爱德华.格林:是啊,我知道。
2 M+ V; r6 \- A! T2 F2 E) S! I NOVO RECEPTIONIST: Good morning, RUYJ Advertising.* C8 z& f7 U7 \' T9 H6 A' R
NOVO 接待员:早上好, RUYJ 广告公司。
7 U: e/ s, m' ~2 W- u4 K DON BRADLEY: Good morning. This is Don Bradley. Can I talk to Phil Watson, please?! ^, Y6 F( q+ k/ Z0 W+ K1 E1 P. a
堂.布拉德利:早上好。我是堂.布拉德利。请菲尔.沃森接电话?
2 `4 ~7 E' q: h! m5 F; ^* _. n NOVO RECEPTIONIST: What company are you from please?0 Y% Q4 Y% b* K5 G
NOVO 接待员:您是哪家公司的?$ R4 O7 \6 ]! L9 h4 V/ G
DON BRADLEY: Bibury Systems.5 G% o3 P8 g5 k) s+ K i5 _* `
堂.布拉德利:Bibury系统公司。# J* Q5 V+ ]/ o: Z
NOVO RECEPTIONIST: I'll put you through.
5 ~2 i; ~+ @( ] {' a NOVO 接待员:我给您转过去。# C. f F# ^) |! S! c
DAVE: Phil Watson's phone.4 I6 u- p" c4 M* z- ~
戴夫菲尔.沃森的电话。& P" ~7 P8 q; s i
DON BRADLEY: Good morning. Can I talk to Phil, please?- I) c: }8 F9 E l( d# V
堂.布拉德利:早上好。请菲尔听电话5 B ~' z1 v$ d+ o
DAVE: Can I ask who's calling please?
9 u. q9 I" m9 d 戴夫:能问一下您是哪位吗?2 P( ^. O) }* W: V. `
DON BRADLEY: Don Bradley from Bibury Systems.' E. \0 W# V& g/ m0 C7 D2 S
堂.布拉德利: Bibury系统公司的堂.布拉德利。
- X M! S4 X X1 l6 x! i DAVE: Well, Mr. Bradley, I'm afraid Phil's not in the office at the moment.
7 ]0 D( Z. V% ~2 j 戴夫:哦,布拉德利先生,菲尔目前不在办公室。4 c8 N) ]( \7 Y* j
Can I take a message or would you like to ring him on his mobile phone?2 s# _# g2 w j4 v; H+ o0 W
让我给他捎信还是您打他的移动电话?7 C8 I+ C$ l Q) c
DON BRADLEY: I'll try his mobile. Can I have the number please?
* E" }% N- f5 @4 L' { 堂.布拉德利:我还是打他的移动电话吧。请问号码是多少?
3 v+ c2 `: Q4 |; X DAVE: 0802 54377$ E7 M! S6 L& q" ^6 W, G! m
戴夫:0802 54377
9 I) s0 O* F$ k DON BRADLEY: Just let me check that. Zero eight zero two five four three double seven.
9 O9 m9 x" W' a9 G4 Z 堂.布拉德利:让我对一下。0802 54377。
) I/ E9 G$ e8 f5 a3 t DAVE: That's it.
/ |# t- {$ s1 r* ^ 戴夫:对。; [& C o$ ?1 W0 ^6 e: A
DON BRADLEY: Thanks.5 V6 N7 K) g* N7 m) V# ^+ h
堂.布拉德利:谢谢。
: N1 E: p: ]" ~5 w* t PHIL WATSON: Hello. Phil Watson.6 O1 M t) K( @ L3 O5 ~
菲尔.沃森: 你好。菲尔.沃森。
9 S) d3 o+ s- `+ K( W DON BRADLEY: Hello. Phil, this is Don Bradley.
! c" I9 I" Q$ {, e" z 堂.布拉德利:你好。菲尔,我是堂.布拉德利。% i2 }+ {. Y" U) j/ u; f
PHIL WATSON: Hello, Don. Sorry to keep you waiting. How are you?
; C# Y3 W2 a, r( s2 s 菲尔.沃森: 你好, 堂。抱歉让你久等。你身体好吗?+ W1 i; A" f6 S$ Y4 c6 F
DON BRADLEY: I'm fine, thanks. Can we meet? We have a new product and I want you to see it.
) H# o- H8 u! J 堂.布拉德利:好,谢谢。我们能见个面吗?我们有了新产品,我希望你看一下。4 I7 L! u- d9 e1 S9 P
****: p3 F/ h% S6 ^$ o
SMITH'S SECRETARY: Hello, Mr. Smith's office.
+ m }' S4 F8 ^+ f( C) e7 ? 史密斯的秘书:你好, 史密斯先生的办公室。$ i" W# m% e$ Y* B& J, x! a
EDWARD GREEN: Hello, my name is Edward Green from Bibury Systems. I rang earlier. I would like to speak to Mr. Smith, please.
3 W" ? L( N8 @" i. D 爱德华.格林:你好, 我是Bibury系统公司的爱德华.格林。我之前打过电话。我想跟史密斯先生通电 话。$ J$ T) b w& b b
SMITH'S SECRETARY: I'm afraid Mr. Smith is not in the office at the moment. Can I ask what it is about?: ?/ n7 c5 a1 b( k; p+ @
史密斯的秘书:史密斯先生目前不在办公室。请问您有什么事?. n9 S( j0 q2 x! d( O
EDWARD GREEN: It is very important. I represent Bibury Systems. We've got a new product and I want Mr. Smith to see it.' j+ }! z) H& a* p; c }: N
爱德华.格林:是很重要的事。我代表Bibury系统公司。我们新推出了一款产品,希望史密斯先生看一下。
8 W: x+ S/ f m! { SMITH'S SECRETARY: Please send the product specifications by mail, Mr. Green.
. a% [& _$ L% u& p/ h 史密斯的秘书:格林先生,请把该产品的说明书邮寄给我们。4 V2 v0 @! D, n1 {. e7 J% N6 W
EDWARD GREEN: I would like Mr. Smith to see the product and would like to talk to Mr. Smith direct. When is a good time to call?
9 ` k) K( u$ a' S; }+ P 爱德华.格林:我希望史密斯先生看一下产品,并且希望直接和他谈一谈。什么时候打电话合适?
" ~* t; x* G2 W ?& [" F+ V; ^" F+ m SMITH'S SECRETARY: You could try ringing this afternoon.7 z$ V9 y( T2 f$ Z7 @
史密斯的秘书:你可以今天下午试着打一下。
" c: `' J9 I" W. y EDWARD GREEN: Thank you. Goodbye.6 x7 X" }. B' S6 m- V
爱德华.格林:谢谢。再见。
; D6 Y" K7 b4 x ****. n! `/ c( u( [& Q9 @- H* g8 H
DEREK JONES: Yes.
6 {6 J" l/ j( c 德里克.琼斯:你好。
4 z9 {( u3 s& [# g CALLER: Can I speak to Peter?
8 d. X0 D2 v" i8 p; G: t5 | CALLER:请皮特听电话?
2 k1 F* q+ i$ g# u, E4 d+ `! n' n2 d! g DEREK JONES: Peter Hill?
4 h; G$ ~: Y: W: U& ? 德里克.琼斯:皮特•希尔?
3 E; K9 U- z, t7 q# g5 J m CALLER: No. Peter Toyama.3 Y+ N. V" W2 P4 Q, W9 v
CALLER: No。皮特•富山。
" i; T- a1 o" i9 A1 t DEREK JONES: There is no one here called Peter Toyama./ k8 I* K7 u7 w
德里克.琼斯:我们这儿没皮特•富山这个人。
6 X6 U, c7 k0 e4 c; } CALLER: Is that extension 367?
+ V7 @8 {. Q- @( y* _) K# l CALLER:这是367分机吗?( b# E! F- J$ W6 C: r
DEREK JONES: No, you've got the wrong number. This is 412.' r! N4 ?8 G3 f
德里克.琼斯:不是,你打错了。这是分机 412。/ L p, i' Y: K5 y! z
CALLER: I'm sorry. Could you put me back to the switchboard?
; i) h: w2 B9 p. k. m CALLER: 对不起。您能把我转回总机?
p5 N1 k% u7 C4 t3 V+ g8 S DEREK JONES: Yes, hang on.+ J% E% _/ ?( h7 @+ u" ^4 Y
德里克.琼斯:可以,稍等。
! O, K8 o* J0 W) V3 D, g' U EDWARD GREEN: Hello, this is Edward Green. I rang earlier. I would like to speak to Mr. Smith, please.2 `8 [9 N* s* {* K( e4 @- T4 c
爱德华.格林:你好, 我是爱德华.格林。我之前打过电话。我想跟史密斯先生通话。
& r6 Z4 `3 M. t4 A& t6 t0 S+ ` P SMITH'S SECRETARY: I'm afraid that Mr. Smith is in a meeting." a9 M+ }6 C% F
史密斯的秘书:史密斯先生正在开会。9 O! U, g, o$ U
EDWARD GREEN: Is he free later this afternoon?
7 W% Z p+ X% }- t0 l/ T6 I9 o 爱德华.格林:他今天下午稍后有空吗?- u4 H% [, W d+ |: Y0 R
SMITH'S SECRETARY: I don't think so. Mr. Smith is very busy at the moment.- l) ]0 J. Z% I. W8 a' p
史密斯的秘书:没有。史密斯先生现在很忙。 |