“商务英语口语”适合已掌握英语基本语法和常用词汇的商务人士,或者是英语水平较高,但口语水平较差人士。将和外商谈生意时可能碰到的情况一网打尽,内容包括迎接客户、如何招待客户、推销产品、陪客户参观工厂、解决纠纷、顺利签约、完成交易、国外出差、订机票、旅店、途中处理突发事件等最常用的商务术语与词汇以及贸易实务常识、欧美国情、基本礼仪,让学员成为博闻多礼,潜力无限的经理人才。$ p0 d6 L" U" s! ]) q
UNIT 2 HOW TO USE TELEPHONE 如何使用电话5 @, R9 S8 v" g9 n$ K3 M2 N. r
EDWARD GREEN: Hello, my name is Edward Green. I would like to speak to Mr. Smith, please.6 e$ M& F0 ], I1 O4 t1 n
爱德华.格林:你好, 我是爱德华.格林。请史密斯先生接电话。5 P/ r3 _) p2 I8 W+ H8 R8 m
SMITH'S SECRETARY: I am sorry, but Mr.Smith isn't available.& H9 O6 b2 }! F S2 _
史密斯的秘书:对不起,史密斯先生现在不在。
4 Y3 i" {& j( B5 B+ K: H EDWARD GREEN: Okay. I'll bring back. Does Mr. Smith have a direct line? o( M- f8 u8 v2 q
爱德华.格林:那好吧。我再打过来。史密斯先生有直线电话吗?
% H W7 G- z s* y3 y/ z1 S SMITH'S SECRETARY: I'm sorry but the number is confidential.' B2 _) K/ p, _1 f5 W% N/ V2 t
史密斯的秘书:对不起,号码保密。
* Q( s1 f8 p9 z EDWARD GREEN: Okay. Thank you.4 S' m* b, }9 n4 {, {: }4 r
爱德华.格林:好的。谢谢。外语学习网' [0 Z& v' r' u( K
JENNY ROSS: It's very difficult to speak to Mr. Smith.
+ t2 k' T* [* K$ |: |" q 詹妮.罗斯:想跟史密斯先生通电话真难。- P% B7 w/ x/ G% b
EDWARD GREEN: Yes, I know.
/ Z4 Y" O2 a: h! X* k; r! a 爱德华.格林:是啊,我知道。/ g3 D" ?1 ? A6 ^9 Z" `8 D% J
NOVO RECEPTIONIST: Good morning, RUYJ Advertising.
" v$ q" m+ R% r9 w; M NOVO 接待员:早上好, RUYJ 广告公司。
+ @( P' ~+ [+ H# C: k1 T& W DON BRADLEY: Good morning. This is Don Bradley. Can I talk to Phil Watson, please?3 I8 r8 X- L# p4 X
堂.布拉德利:早上好。我是堂.布拉德利。请菲尔.沃森接电话?
1 N1 w7 Q; X* W0 l+ i NOVO RECEPTIONIST: What company are you from please?) j1 ^# D5 |+ D$ Z: C
NOVO 接待员:您是哪家公司的?
) O; Y" C; E6 C" V5 P9 e DON BRADLEY: Bibury Systems.
: o! i$ c1 Z& I 堂.布拉德利:Bibury系统公司。" k1 O# G+ L' E5 N* m5 ]% R0 M
NOVO RECEPTIONIST: I'll put you through.
' Q, s9 h* L9 ^# l5 U/ b NOVO 接待员:我给您转过去。
" @0 g' ~: m7 d DAVE: Phil Watson's phone.1 v0 ~, U* ~* z2 e/ O: A
戴夫菲尔.沃森的电话。) ?- Z, i, x G( b
DON BRADLEY: Good morning. Can I talk to Phil, please?$ n2 K' R" E8 L) I! @& f
堂.布拉德利:早上好。请菲尔听电话% a/ ~$ I, t6 s
DAVE: Can I ask who's calling please?
* ^) N7 d2 n3 Q( O2 L, C 戴夫:能问一下您是哪位吗?
/ o8 _* I1 F" q DON BRADLEY: Don Bradley from Bibury Systems.
$ G9 h! z, z; E& X- @7 E) K 堂.布拉德利: Bibury系统公司的堂.布拉德利。
E/ H. J: ~+ K DAVE: Well, Mr. Bradley, I'm afraid Phil's not in the office at the moment.
' Y& p( m: I4 F0 a! T P$ Y) b 戴夫:哦,布拉德利先生,菲尔目前不在办公室。1 ]* X& _+ P( ]( @
Can I take a message or would you like to ring him on his mobile phone?1 ~7 S3 i4 ^8 h* N
让我给他捎信还是您打他的移动电话?/ T# ]7 y) v, q8 I4 e: P9 V
DON BRADLEY: I'll try his mobile. Can I have the number please?
$ a# z N9 C# W8 y 堂.布拉德利:我还是打他的移动电话吧。请问号码是多少?
2 s2 w% p- C5 U1 m; ~ DAVE: 0802 543771 t: B5 l4 ]6 K" B. C
戴夫:0802 54377
8 S5 U! ~' |; F' d5 J6 R# U f6 E DON BRADLEY: Just let me check that. Zero eight zero two five four three double seven.3 E' M1 F" V* q
堂.布拉德利:让我对一下。0802 54377。2 t3 P7 H9 r5 V2 N
DAVE: That's it.+ w# S3 X2 o# S7 l* N) r. \2 B
戴夫:对。- N8 p8 G7 X! z) z4 |( x/ J0 d7 H( B
DON BRADLEY: Thanks.
2 e B# S8 u8 ~" d* B {- x# o. t3 ? 堂.布拉德利:谢谢。
3 _" Z1 y: U5 d1 ^/ b; w PHIL WATSON: Hello. Phil Watson.
9 k0 h9 @2 @# C, q; p 菲尔.沃森: 你好。菲尔.沃森。6 A3 i. ~% K9 S1 t# M
DON BRADLEY: Hello. Phil, this is Don Bradley.4 I; N/ v; _" E- m
堂.布拉德利:你好。菲尔,我是堂.布拉德利。
+ k8 y6 _% r( `9 Q PHIL WATSON: Hello, Don. Sorry to keep you waiting. How are you?
1 j, `- x) o* t) c) K; Q 菲尔.沃森: 你好, 堂。抱歉让你久等。你身体好吗?
& _: }# l+ Q5 z- l# D" v DON BRADLEY: I'm fine, thanks. Can we meet? We have a new product and I want you to see it." T3 o# c4 p3 Y' K, @8 c" J
堂.布拉德利:好,谢谢。我们能见个面吗?我们有了新产品,我希望你看一下。
) u0 t5 P, L# e ****
( l9 |" a, [5 R SMITH'S SECRETARY: Hello, Mr. Smith's office.
2 |! t5 B4 p4 i4 S8 g/ B. H2 l |$ W4 Z 史密斯的秘书:你好, 史密斯先生的办公室。
$ m" F$ g. r- `* J' |& J4 ~( B EDWARD GREEN: Hello, my name is Edward Green from Bibury Systems. I rang earlier. I would like to speak to Mr. Smith, please.9 h! G5 N% B! ]5 p$ o, q A
爱德华.格林:你好, 我是Bibury系统公司的爱德华.格林。我之前打过电话。我想跟史密斯先生通电 话。
, p) R; v" L1 c3 w SMITH'S SECRETARY: I'm afraid Mr. Smith is not in the office at the moment. Can I ask what it is about?
6 v9 D: S, U& d6 f0 J# Y$ M- Z3 O' I 史密斯的秘书:史密斯先生目前不在办公室。请问您有什么事?9 a# y5 u0 d, N* q) ~8 P& g
EDWARD GREEN: It is very important. I represent Bibury Systems. We've got a new product and I want Mr. Smith to see it.
0 |1 p( U7 ] R; i% m: M' o 爱德华.格林:是很重要的事。我代表Bibury系统公司。我们新推出了一款产品,希望史密斯先生看一下。' A6 b" G% W! p; A# L' \0 B
SMITH'S SECRETARY: Please send the product specifications by mail, Mr. Green.
5 f N% i8 y1 n& `8 I 史密斯的秘书:格林先生,请把该产品的说明书邮寄给我们。& `( U: {1 C2 ^/ e; R- F: ~2 ~6 q* V
EDWARD GREEN: I would like Mr. Smith to see the product and would like to talk to Mr. Smith direct. When is a good time to call?
+ g! ~$ Z7 Q5 V2 t# e2 G 爱德华.格林:我希望史密斯先生看一下产品,并且希望直接和他谈一谈。什么时候打电话合适?
p( v! D2 D v; N& H- m" `. S9 t" P SMITH'S SECRETARY: You could try ringing this afternoon.! N# t: @% _% I- a' m5 E2 A
史密斯的秘书:你可以今天下午试着打一下。
6 |$ Q% R$ b b, H, t; l9 r EDWARD GREEN: Thank you. Goodbye.
) o4 |6 e3 z; N8 k8 o% ~8 ` 爱德华.格林:谢谢。再见。' w3 @" u5 N, E, j6 a
****
( m+ j! ~7 \) k/ I5 _& ]6 n6 W* R" o; A$ \ DEREK JONES: Yes.9 Y0 L8 R- V ?& S0 _
德里克.琼斯:你好。
6 E/ X* J6 ?8 [! Q+ j* h/ K- ]$ ` CALLER: Can I speak to Peter?
: q H& K( F# `5 n/ d! F CALLER:请皮特听电话?. j2 j. t: Z# n ^+ k$ b
DEREK JONES: Peter Hill?' T" ^2 Z( Q5 n: n( W4 f. i
德里克.琼斯:皮特•希尔?9 u H/ ?" h5 M; x* n) Q
CALLER: No. Peter Toyama.% Y# E h) p, M) j5 L" ~& F
CALLER: No。皮特•富山。) w2 x$ D! S4 W% v) z
DEREK JONES: There is no one here called Peter Toyama.
: s# L2 i, t3 y3 @5 D 德里克.琼斯:我们这儿没皮特•富山这个人。5 `$ c# Z/ Z9 ?; d Q8 y$ z% j& e( k
CALLER: Is that extension 367?
/ [8 ] F) D7 A6 X1 S* g! }" [2 S CALLER:这是367分机吗?1 q8 O2 A; @2 y1 R* z
DEREK JONES: No, you've got the wrong number. This is 412.
& [2 C1 i# d# E+ E 德里克.琼斯:不是,你打错了。这是分机 412。
1 l# T& l2 A( I* q. \ CALLER: I'm sorry. Could you put me back to the switchboard?
c, @7 [- P2 g CALLER: 对不起。您能把我转回总机?
. R6 A) P: j& H& d, w DEREK JONES: Yes, hang on.3 C$ s1 S7 D' O' L- a* U2 }" q
德里克.琼斯:可以,稍等。) A/ g; D5 _. n* B5 I* K
EDWARD GREEN: Hello, this is Edward Green. I rang earlier. I would like to speak to Mr. Smith, please.! n2 T9 M/ `$ ^
爱德华.格林:你好, 我是爱德华.格林。我之前打过电话。我想跟史密斯先生通话。
0 T9 _9 l' G F( D/ w3 q% O+ B$ g SMITH'S SECRETARY: I'm afraid that Mr. Smith is in a meeting.
* f- }7 V+ a* r4 x9 T) z& u! n 史密斯的秘书:史密斯先生正在开会。4 `/ \# k3 X" z. {9 @# E
EDWARD GREEN: Is he free later this afternoon?
: ^8 a3 e G6 x2 t* L) W 爱德华.格林:他今天下午稍后有空吗?
5 g' B& H5 v) d* ?1 G1 P% C |3 B SMITH'S SECRETARY: I don't think so. Mr. Smith is very busy at the moment.5 q* q& ~- S' R8 W, f, g0 A
史密斯的秘书:没有。史密斯先生现在很忙。 |