Telecommuting3 w) H- ?: o. F- g: |
Telecommuting-- substituting the computer for the trip to the job ---- has been hailed as a solution to all kinds of problems related to office work.! [2 v3 O0 }1 _, A, c2 R9 a; N, T
For workers it promises freedom from the office, less time wasted in traffic, and help with child-care conflicts. For management, telecommuting helps keep high performers on board, minimizes tardiness and absenteeism by eliminating commutes, allows periods of solitude for high-concentration tasks, and provides scheduling flexibility. In some areas, such as Southern California and Seattle, Washington, local governments are encouraging companies to start telecommuting programs in order to reduce rush-hour congestion and improve air quality.! J; ~' m+ ?8 K1 ^0 h# G7 N6 v
But these benefits do not come easily. Making a telecommuting program work requires careful planning and an understanding of the differences between telecommuting realities and popular images.( d+ N/ R, t# `# T$ \0 c. e' I
Many workers are seduced by rosy illusions of life as a telecommuter. A computer programmer from New York City moves to the tranquil Adirondack Mountains and stays in contact with her office via computer. A manager comes in to his office three days a week and works at home the other two. An accountant stays home to care for her sick child; she hooks up her telephone modern connections and does office work between calls to the doctor./ \& m9 f' z2 Q, L2 H. h0 ~0 @/ @" l
These are powerful images, but they are a limited reflection of reality. Telecommuting workers soon learn that it is almost impossible to concentrate on work and care for a young child at the same time. Before a certain age, young children cannot recognize, much less respect, the necessary boundaries between work and family. Additional child support is necessary if the parent is to get any work done.
) B+ L) W: |$ P( ?) |) p0 q( S1 A Management too must separate the myth from the reality. Although the media has paid a great deal of attention to telecommuting in most cases it is the employee’s situation, not the availability of technology that precipitates a telecommuting arrangement.
( ]- E3 S, i9 n" E& ^ That is partly why, despite the widespread press coverage, the number of companies with work-at-home programs or policy guidelines remains small. |